Vendor Manager, Customer Repair, EU AMS

2 giorni fa

Milano, Lombardia, Italia Amazon A tempo pieno
Amazon After Market Services is seeking a Vendor Manager to be a key member of the Customer Repair team and take part in delivering our "go big" plan to rapidly expand repair availability and improve customer experience.

The successful candidate will build and maintain strong relationships with internal business partners across the EU Retail organization, as well external brand and repair partners. This role will deliver the expansion of repair availability by being the subject matter expert for repair directly in discussions with brand partners, and by supporting those discussions at scale across Retail account management teams. The ideal candidate will be analytical and creative, seeking out new approaches to interacting with a broad range of partners, and leading both through direct ownership as well as through influence. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.

Key job responsibilities

• Build trust quickly with external partners.

• Become an expert on repair processes, benefits, and priorities.

• Own the successful end-to-end completion of partner discussions to enable repair, and subsequent onboarding of repair partners.

• Identify and execute on opportunities for improving materials and mechanisms that drive repair expansion and repair customer experience at scale.

• Lead and participate in strategic projects, including data analysis, process improvements, new tech product launches, and geographic expansion.

• Innovate on behalf of the business and develop best practices

• Report on KPIs and projects to senior leadership, and manage escalations

Basic Qualifications:
- Experience with business development or account management, or technical account management in a rapidly growing environment
- A track record of delivering results – expanding the business while maintaining a high bar for customer experience
- Strong focus on bias for action, overcoming hurdles and driving progress
- A passion for finding opportunities to innovate and scale
- Ability to influence peers and stakeholders
- Highly tech-literate, with ability to learn new systems quickly
- Comfortable with ambiguity and able to manage multiple priorities
- Excellent verbal and written communication skills

Preferred Qualifications:
- Familiarity with Amazon Retail or Customer Returns processes

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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