E-Commerce Operations Intern

Country: Italy 

City: Milan, Piazza Einaudi, 4

Contract Type: Intern

Department: E-Commerce & Omnichannel

Mode: Hybrid  

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max.

It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life. Throughout, the House wields the codes of luxury and classicism to ignite a daring new path, under the creative direction of Chief Creative Officer Dario

Are you ready for a new challenge in our E-Commerce Operations team? 

As E-Commerce Operations Intern, you will join the E-Commerce Operations team in the offices located in Milan and will support the colleagues in day-by-day activities, reporting directly to the E-commerce & Omnichannel Operations Associate Manager.

What can you learn with us?:  

• Contribute to checking the backlog, monitoring pending orders in internal systems, and liaising with stores, Client Service, external suppliers, and Marketplace;
• Assist in monitoring DL mailboxes dedicated to Operations, Marketplace, and Client Service EMEA;
• Aid in preparing and submitting the necessary documentation for customs clearance with couriers, ensuring accuracy and compliance with shipping regulations;
• Facilitate the checking and provision of customs documentation for UPS GB and DHL Global-e;
• Participate in managing warehouse anomalies and orders non-compliant with the return policy, handling marketplace and eCommerce exceptions through emails, shared files, and collaboration with Client Service teams;
• Provide support in managing disputes and chargebacks by furnishing the required documentation to defend cases on payment platforms;
• Learn and utilize key performance indicators (KPIs) to track operations efficiency, inventory health, and delivery success rates for continuous process improvement.

Do you have these qualifications and skills?: 

• Advanced knowledge of MS Excel, Power Point and strong organizational skills;
• Proactive and collaborative mindset;
• Flexibility to perform different tasks based on day-to-day business needs;
• Fluency in Italian and English;
• Previous experience in e-commerce, logistics, or related fields is a plus.

Don't lose this great opportunity to join us. Apply soon

Diversity and inclusion are integral to Versace's DNA. We promote an inclusive environment where employees and customers from diverse backgrounds are welcomed, valued, and celebrated. We take pride in our commitment to diversity, equality, and inclusion, and will continue to uphold these principles wherever we do business. Our doors are open to all.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER M/D/F

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The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team