Solutions Specialist Support Engineer

8 ore fa

Bologna, Emilia-Romagna, Italia Datalogic A tempo pieno

Job Description
Reporting to the Solutions Tech Support Manager, the Solutions Tech Support Engineer oversees technical support for IoT/Cloud applications deploying services to Partners and Customers in Retail (mainly), Healthcare, and (in case) Manufacturing and Transportation & Logistics markets.

The Support covers remote/ on-site installations (pilots, beta-sites, post-sales), troubleshooting, documentation review, internal Lab setup and validation, demos, training courses (e.g. to Field Application Eng), license management, technical requirements' review.

The Solutions Tech Support Engineer works closely with team members and cross-functional stakeholders, including Product Marketing, Development and QA, to ensure effective support of software solutions. The role requires strong collaboration skills and the ability to build and maintain positive working relationships with both internal colleagues and external technology partners.

Main Responsibilities
Support Software Solutions Lifecycle:

  • Demonstrate a strong understanding of on-premises, edge and cloud-based software solutions, including installation, security and day-to-day usage.
  • Provide field support for both back-end modules running on local servers or cloud environments and front-end functionalities.
  • Apply structured problem-solving approaches to address issues reported by users in the field.
  • Review test results and root cause analyses and resolve highly complex technical issues.
  • Proactively suggest new or enhanced features to increase the perceived value of the products.
  • Drive innovation by proposing ideas that may lead to the development of intellectual property related to the company's solutions.

Requirements

  • Education: Technical Diploma or Bachelor's degree in Computer Engineering or Computer Science;
  • Languages: Italian, English (proficient written and spoken);
  • Years of experience: At least 3 years of experience in technical support of complex software solutions;
  • Experience: Demonstrated experience with complex on-premise and Cloud-based software solutions using Tomcat, MySQL, Java, Python, Azure. At least basic knowledge required for the following technologies: microservices, Docker, Kubernetes. Experience with DevOps tools: cloud-based DevOps are strong wishes. Microsoft Server and Linux competence on OS side.

  • Atlassian Solutions Specialist

    8 ore fa

    Bologna, Emilia-Romagna, Italia Essere Agile A tempo pieno

    Oltre la consulenza tradizionale: lascia il segno in una realtà in forte espansione.Non siamo una grande multinazionale enon vogliamo esserlo. Se cerchi i processi rigidi e la spersonalizzazione tipica delle grandi società di consulenza globali,probabilmente non siamo il posto giusto per te.Essere Agileè una realtà che in soli 5 anniha scalato il mercato...

  • Field Service Engineer Emilia Romagna

    8 ore fa

    Bologna, Emilia-Romagna, Italia Agfa Radiology Solutions A tempo pieno

    Job description:Company Overview:The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions,...

  • Azure Data Engineer

    8 ore fa

    Bologna, Emilia-Romagna, Italia NTT DATA Europe & Latam A tempo pieno

    NTT DATA, Trusted Global Innovator, è tra i principali player a livello mondiale in ambito IT services.Con più di professionisti in oltre 50 Paesi in tutto il mondo, siamo protagonisti e acceleratori della trasformazione digitale offrendo ai nostri clienti soluzioni tecnologiche e innovative progettate su misura.Il motore di NTTDATA sono le persone, ognuna...

  • Technical Process Engineer

    8 ore fa

    Bologna, Emilia-Romagna, Italia Coesia A tempo pieno

    About the CompanySystem Electronics is a leading organization headquartered in Fiorano Modenese, Italy.As a key player in the industrial electronics sector, we specialize in the design and production of electronics hardware solutions for a wide range of industrial sectors and manufacturers.Our business portfolio encompasses a wide range of innovative...

  • Area Sales Engineer

    8 ore fa

    Bologna, Emilia-Romagna, Italia SensoPart A tempo pieno

    About us and our partner Tritecnica:SensoPart designs and manufactures world-class optical sensors and partners with great Sales and Consulting teams all over the world,Tritecnicain Italy amongst one of them. They are a highly specialized company with extensive experience in our target market, superior quality of products in their portfolio, and an...

  • Field Service Engineer

    8 ore fa

    Bologna, Emilia-Romagna, Italia ITEX A tempo pieno

    Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.Summary:As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...

  • Electronic Software Engineer

    8 ore fa

    Bologna, Emilia-Romagna, Italia ACMA, a Coesia company A tempo pieno

    About the Company:ACMA, headquartered in Bologna, Italy, is one of the leading manufacturers of packaging machines in the consumer goods market, with a large international share.ACMA designs and manufactures automatic packaging machines for a range of industries, including confectionery (chocolate, baked goods, candies and gums), personal and home care...

  • Product Owner, CAM Solutions

    8 ore fa

    Bologna, Emilia-Romagna, Italia Sandvik A tempo pieno

    Do you want to shape the future of CAD/CAM technology and make a global impact? At Cimatron, part of the Sandvik Group, we're driving innovation in manufacturing with solutions that help professionals work smarter and faster.If you want to put your expertise to work and make a global impact, this is your chanceWhy Cimatron?With us, you get to:Work with...

  • Simulation Engineer Internship

    2 settimane fa

    Bologna, Emilia-Romagna, Italia FlexLink, a Coesia company A tempo pieno

    About the CompanyFlexLink is a leading organization headquartered in Göteborg, Sweden and has operating units in 26 countries and is represented in more than 60.We are a leading provider of high-end solutions to manufacturing industries such as food, beverages, tissues, personal care, pharmaceutical, automotive, batteries and electronics.Our business...

  • Validation Engineer Internship

    2 settimane fa

    Bologna, Emilia-Romagna, Italia FlexLink, a Coesia company A tempo pieno

    About the CompanyFlexLink is a leading organization headquartered in Göteborg, Sweden and has operating units in 26 countries and is represented in more than 60.We are a leading provider of high-end solutions to manufacturing industries such as food, beverages, tissues, personal care, pharmaceutical, automotive, batteries and electronics.Our business...