Warranty & Aftermarket Engineer, Central Team, AW

4 ore fa

Montecchio MaggioreAlte Ceccato, Veneto, Italia Xylem A tempo pieno

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE
Warranty & Aftermarket Engineer will be included in the Warranty and Field Support department located at the Montecchio Maggiore site with the task of support Commercial Team on claims, applications issues, technical support including training on troubleshooting and service documents to the assigned countries and/or products.

He/She will also be involved in supporting internal departments for product field issue and giving input and feedback for products improving and New Product Development.

Principal Responsibilities

  • Provide field technical support and claim management (mainly remotely) to Commercial Teams, Distributors and KA/OEM customers.
  • Provide field support for commissioning and troubleshooting on complex / critical applications.
  • Work with internal departments (Quality, Engineering, Purchasing, Operation) to manage claims.
  • Attend/lead meetings with Quality and Engineering about the most critical applications and product issues
  • Collect Quality and Application field issues to give input and feedback for product improvement.
  • Actively participate to New Product Development (XPD process) and manage product field test.
  • Perform Service Training and literature.
  • Support the local After Market team in developing the Service Partner network and processes to ensure European alignment.

Soft Skills

  • Negotiation & Communication capabilities
  • Customer oriented attitudes
  • Cross-boundary collaboration
  • Problem solving
  • Teamwork
  • Continuous improvement mindset
  • Inspiring accountability
  • Claim handling and failure analysis.

Required Qualifications

  • Bachelor's degree in electrical/electronic/electrotechnical/mechatronics.
  • Solid electronic-electric knowledge with focus on drives and communication protocols.
  • Informatics, hydraulic and mechanical skills.
  • Good knowledge in MS Suite (word, excel, power point, access).
  • Fluent in Italian and good written/spoken English (at least B2 level).

Preferred Qualifications

  • AS400/BPCS
  • SAP
  • PES/PAV Certification

LOCATION:
Montecchio Maggiore (VI)

CONTRACT:
Permanent

BENEFITS:
company bonus and company canteen

TRAVEL:
Availability to travel 20% - 30% of time

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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