Manager, Customer Success

About Us
Siemens Digital Industries Software - Transform the everyday.
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Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

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About the Role:
We are looking for a Manager of Customer Success to lead a team of Customer Success Managers (CSMs) across the EMEA region. This is a pivotal leadership role within our growing Customer Success organisation, focused on driving customer value, adoption, and retention across our Enterprise SaaS portfolio.

You will be responsible for building and inspiring a high-performing team, fostering a culture of continuous learning and development, and ensuring alignment with our customers' strategic goals. Working cross-functionally with Sales, Product, Services, and Support, you will help shape the future of Customer Success at Siemens Digital Industries Software.

This role can be based in Italy, Poland, France, Czech Republic, or Hungary, and will require travel across the region.

Key Areas of Responsibility

• Lead and coach a team of Customer Success Managers across EMEA, fostering a culture of collaboration and excellence while building trusted relationships with senior stakeholders.
• Drive customer satisfaction and measurable business outcomes by guiding the team to deliver exceptional experiences throughout the customer lifecycle.
• Accelerate adoption and time-to-value by ensuring effective onboarding, monitoring product usage, and promoting best practices across the portfolio.
• Partner with Sales to secure renewals and identify upsell and cross-sell opportunities, supporting long-term customer growth and success.
• Promote scalable processes and operational excellence, ensuring delivery against key performance metrics such as GRR, NRR, NPS, CSAT, and adoption.
• Act as a cross-functional leader by championing Customer Success within Siemens, creating feedback loops to influence product and service improvements, and managing complex escalations.

Qualifications

• Proven experience leading high-performing Customer Success teams in a B2B SaaS or enterprise software environment, with a track record of driving adoption, retention, and growth.
• Strong leadership skills with the ability to coach individuals, elevate team performance, and navigate complex organizational structures.
• Executive presence and exceptional communication skills to influence senior stakeholders internally and externally.
• Strategic thinker with a hands-on approach to problem-solving and decision-making, combined with strong presentation and interpersonal skills.
• Experience working with large, international enterprise customers; familiarity with industrial software (e.g., CAD, PLM, CAE, Simulation, Low Code) is an advantage.
• Fluent in English; additional European languages are a plus.
• Bachelor's or Master's degree in a relevant field and willingness to travel across the EMEA region as required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making Real What Matters
If you want to make a difference – make it with us

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