Director of Partner Success

3 giorni fa

Greater Milan Metropolitan Area, Italia Cynet Security A tempo pieno

We are seeking a customer-centric Director of Partner Success to lead and scale our PSM team in Southern Europe. Your primary focus will be retention, ensuring customers and partners experience a consistent, high-value journey where KPIs are met, risks are addressed early, and forecasting is accurate. You will work closely with Sales to grow strategic partners and represent the customer voice across Cynet's leadership and technical teams.

What will you do:

  • Lead, mentor, and develop a high-performing team of Partner Success Managers.
  • Own customer retention, satisfaction, and overall health across partner and direct accounts.
  • Ensure the customer journey- from onboarding to adoption to renewal—is executed consistently and delivers measurable value.
  • Drive accurate renewal and churn forecasting, providing clear visibility to Sales and leadership.
  • Build, improve, and scale customer success playbooks, processes, and KPIs.
  • Oversee portfolio risk identification and mitigation, ensuring early escalation and proactive action plans.
  • Partner closely with Sales to grow strategic partners, support expansion opportunities, and align on joint business goals.
  • Conduct regular partner and customer reviews focused on performance, usage, value realization, and KPI alignment.
  • Collaborate with Product, R&D, Support, and Professional Services to resolve issues, remove friction, and elevate customer experience.
  • Serve as a senior escalation point for customer-impacting issues and ensure timely internal mobilization.
  • Represent the customer voice at the leadership level, influencing roadmap, GTM priorities, and operational improvements.
  • Use data and insights to improve forecasting accuracy, strengthen decision-making, and drive continuous improvement.

Requirements:

  • 5+ years of Customer Success experience in SaaS or cybersecurity.
  • 3+ years in leadership, managing CSMs or similar customer-facing teams.
  • Experience owning the business side of Customer Success: forecasting, retention, KPIs, and risk management.
  • Strong understanding of the cybersecurity ecosystem, including MSP/MSSP environments.
  • Demonstrated cross-functional collaboration with Sales, Product, R&D, and Support.
  • Excellent communication and executive presence, comfortable with senior stakeholders.
  • Data-driven, analytical, and effective at prioritizing high-impact initiatives.

About Us:

Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.

With a
Partner First mindset
, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

  • Director - Customer Partner

    6 giorni fa

    Greater Milan Metropolitan Area, Italia Kyndryl A tempo pieno

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Associate Creative Director

    2 settimane fa

    Greater Milan Metropolitan Area, Italia Spring Studios A tempo pieno

    Spring Studios is a worldwide creative and production agency specialised in supporting fashion, luxury, beauty, and lifestyle brands.Spring Studios is looking for an Associate Creative Director based in Milan to collaborate on a variety of brand projects.The Associate Creative Director is responsible for overseeing the projects assigned by the Creative...

  • Associate Director

    2 settimane fa

    Milan, Italia Kyndryl A tempo pieno

    * Decline will set your Cookie preferences to "Required" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.Associate Director - Customer Partner – IT Services page is loaded## Associate Director - Customer...

  • Head of European Programmes

    2 settimane fa

    Greater Milan Metropolitan Area, Italia Institute Itech A tempo pieno

    Head of European Programmes - Research & Innovation Funding (HEP-RIF)Part-time, unpaid during the early phaseHybrid work model (remote and/or on-site in Milan, Doha – Qatar, or Boston)Travel and meeting expenses will be reimbursed upon approvalAn NDA must be signedThis position may evolve into a full-time EU Research DirectororHead of European Funding &...

  • Director of butlers

    2 settimane fa

    Milan, Italia Smyth & Co A tempo pieno

    Director of Butlers for beautiful Carribbean resort - relocation opportunituy!Position Title: Director of ButlersSalary: Highly competitive, plus accommodation and travelDepartment: Rooms Division / Guest ExperienceReports to: Resort Manager / General ManagerTeam Size: 35 Butlers (large European-style operation)Environment: True luxury resort setting over...

  • Director of Butlers

    2 settimane fa

    Milan, Italia Smyth & Co A tempo pieno

    Director of Butlers for beautiful Carribbean resort - relocation opportunituy! Position Title: Director of ButlersSalary: Highly competitive, plus accommodation and travel Department: Rooms Division / Guest ExperienceReports to: Resort Manager / General ManagerTeam Size: 35 Butlers (large European-style operation)Environment: True luxury resort setting over...

  • Director of Butlers

    2 settimane fa

    Milan, Italia Smyth & Co A tempo pieno

    Director of Butlers for beautiful Carribbean resort - relocation opportunituy! Position Title: Director of ButlersSalary: Highly competitive, plus accommodation and travel Department: Rooms Division / Guest ExperienceReports to: Resort Manager / General ManagerTeam Size: 35 Butlers (large European-style operation)Environment: True luxury resort setting over...

  • Director of butlers

    2 settimane fa

    Milan, Italia Smyth & Co A tempo pieno

    Director of Butlers for beautiful Carribbean resort - relocation opportunituy!Position Title: Director of ButlersSalary: Highly competitive, plus accommodation and travelDepartment: Rooms Division / Guest ExperienceReports to: Resort Manager / General ManagerTeam Size: 35 Butlers (large European-style operation)Environment: True luxury resort setting over...

  • Director of butlers

    2 settimane fa

    Milan, Italia Smyth & Co A tempo pieno

    Director of Butlers for beautiful Carribbean resort - relocation opportunituy!Position Title: Director of Butlers Salary: Highly competitive, plus accommodation and travel Department: Rooms Division / Guest Experience Reports to: Resort Manager / General Manager Team Size: 35 Butlers (large European-style operation)Environment: True luxury resort setting...

  • Director of butlers

    2 settimane fa

    Milan, Italia Smyth & Co A tempo pieno

    Director of Butlers for beautiful Carribbean resort - relocation opportunituy!Position Title: Director of Butlers Salary: Highly competitive, plus accommodation and travel Department: Rooms Division / Guest Experience Reports to: Resort Manager / General Manager Team Size: 35 Butlers (large European-style operation)Environment: True luxury resort setting...