Inside Channel Account Manager

4 giorni fa

Milano, Lombardia, Italia ESET A tempo pieno

Summary

Drive business through ESET's channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirements.

• Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organisation to positively influence as required.

• Primarily deal with volume partners.

• Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs

• Create the pipeline with your accounts with focus on exisitng business and upsell with guidance from senior team members.

• Be able to accurately forecast revenue on a weekly and monthly basis.

• Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims.

• Keep reseller and customer company information and all activities up-to-date in CRM system.

• Assist resellers in operation tasks to process Deal registration and Orders.

• Achieve monthly and annual revenue and KPIs targets.

• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

REQUIREMENTS
Education:

• Degree or equivalent is desirable, preferably in IT or cyber related subject

• GCSE (or equivalent) in Maths & English( high school)

Experience:

• Years of work experience: 2

Knowledge:

• Basic Knowledge of Microsoft Excel and Word

• Knowledge of Outlook

Language:

• English – B2

Communication:

• N/A

Managerial skills:

• N/A

Personal characteristics:

• N/A

Primary location

Milan

Additional locations

Time type

Full time

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