Senior Ticketing Coordinator, Milano-Cortina 2026

Who We Are
On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

Primary Responsibilities
ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Ticketing operations for assigned venue clusters – planning, delivery and suppor
• Perform audits of hospitality seats and locations in venues
• Coordinate dedicated onsite and remote hospitality guest support for the efficient resolution of any ticketing and access issues
• Support sales process and approve requests from sales teams in reservations systems, following established sales rules and focus on revenue targets
• Collaborate with Ticketing, Product, Inventory, Pricing, Event Production and Guest Services teams and other Functional Areas as necessary
• Monitor official competition schedules, update internal documents when necessary and keep relevant FA's informed of changes
• Produce reports and data analysis as necessary
• Assist in the delivery of digital tickets to clients
• Supervise and motivate any additional ticketing staff that may report to you
• Other ticketing duties, as required to support On Location's successful delivery of the Olympic and Paralympic Games project and test events

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Qualifications
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education And/or Experience, Knowledge, Skills, And Abilities

• Minimum 2 years of experience in ticketing for the Olympic and Paralympic Games or in other global sporting events with official travel and hospitality providers
• Minimum 2 years of experience with event ticketing systems and databases
• Excellent computer skills with high proficiency in Microsoft Office suite, in particular advanced capability in Excel, and Airtable
• Knowledge of venue seating configurations
• Proficiency in project management applications
• Strong customer service ethic
• Strong organizational and time management skills, with ability to multi-task, prioritise and meet deadlines
• Fluent in Italian and English
• Excellent interpersonal skills – written and verbal
• Ability to work collaboratively within a team
• Supervise and support junior staff to assist them in succeeding in their assigned missions
• Proactive in identifying areas where more support can be provided to maximise guest experience and achieve revenue targets

Preferred Education And/or Experience, Knowledge, Skills, And Abilities

• Other languages

CORE VALUES

As The Leading Experiences Company In The World, We Strive To Be The Most Innovative And Passionate — The Best Of The Best. We Uphold These Values In Our Quest For Excellence

• Exceed all service expectations with our customers, our partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us — always.
• Propel the power of diversity, in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude — treat others as you would want to be treated.

Compensation
Competitive salary, commensurate with job position and experience.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national origin, disability, or genetic information.