Customer Service

1 settimana fa

Milano, Lombardia, Italia Hays A tempo pieno

Hays Italy, part of the multinational Hays group, a company listed on the London Stock Exchange, which offers consulting services in the Information Technology sector with the aim of contributing to the success and technological progress of individuals and companies, is looking for a

Customer Service
&
Data Entry

to join a team who will collaborate with a
leading financial institution
. The project focuses on providing
educational financing solutions
to
university students
&
higher education centers
, both in
Italy
&
internationally
. The role involves
managing administrative processes
, handling
user communications
,
stakeholders
' relationships & ensuring
accurate documentation flow
to guarantee a high-quality service experience

Key Responsibilities

  • Accurately
    manage
    &
    process data
    within
    internal
    systems, ensuring
    compliance
    with
    established procedures
  • Organize & monitor
    email communications
    with users, maintaining
    clarity
    &
    professionalism
  • Manage
    relationships
    with
    stakeholders
  • Handle
    phone interactions
    for specific cases requiring direct support
  • Verify
    uploaded documentation
    &
    track
    the
    progress
    of
    applications
  • Collaborate with
    internal team members
    to
    gather information
    & provide
    timely responses
    according to
    internal policies
  • Maintain
    relationships
    with
    universities
    &
    higher education institutions
    for
    documentation
    monitoring
    &
    process alignment
  • Contribute to the
    overall efficiency
    &
    quality
    of
    administrative operations

Requirements

  • Previous
    experience
    in
    data entry
    or
    customer service
    /
    customer care
  • Strong organizational skills & attention to detail
  • Excellent communication
    abilities & a
    professional approach
  • Fluency in
    English
    ; for non-native candidates, strong proficiency in Italian is required
  • Familiarity with
    document management
    in administrative, HR, or educational contexts is a plus

Location
: hybrid in
Milan
– 2/5 days on-site

Freelancers
are highly welcomed too

Candidates of
any gender identity
, after reviewing the mandatory privacy notice available at , are kindly requested to submit their CV in
PDF
format, quoting the reference number (Ref.
---
). Hays Solutions S.r.l. Sole Shareholder Company. Subject to the management and coordination of Hays Plc.

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