Customer Service Specialist
1 settimana fa
The Customer Service Specialist represents first point of contact for Red Bull Customers providing support as well to the internal customers/stakeholders.He/she is responsible for the supply chain execution of finished goods & visibility items (VISIT) and for the fulfillment of the order to cash process and reverse.
We're looking for a new team member to join our Customer Service team and support us during a maternity leave cover. The ideal start date is October, with November 2025 as the latest.
Tutte le resposnabilità che ti affideremo:
Function support
Shared responsibility on customer satisfaction and customers related KPIs. Track delivery from 3PL to end customer ensuring high quality service. Work towards the resolution of operational issues originating both from the 3PL and customer. Responsible for the creation and update of the relevant master data related to customers in ERP and Sales Order webtool. Responsible for the execution of the return process for Finish Goods & Visit (promotional materials) and disputes with Customers. Responsible for daily invoicing and creation of credit notes/returns in ERP. Month/Year end closing, execution, and monitoring of periodical tasks
System & Digitalization:
Active role in process automation projects and digitalization technologies (OCR) Experience with CRM software to manage interactions and communications with the Customers Familiar with RPA technologies to increase order process automation and reduce manual order touch Part of EDI implementations with Customers (order/ invoic/ shipping confirmation, recadv). Responsible for the EDI flow maintenance Manages orders database and dashboards, cockpits on 3PL performance and Customers profiles. Run root cause investigations on performance and service delivered
Analysis and continuous improvement
Monitor & analyse service level and 3PL performance KPI (distribution & reverse) Analyse RTM, orders profile, cost to serve and finds opportunities for cost and service optimization Support in continuous improvement projects, testing
Customer Collaboration
Be part of the journey to start collaborating with customers. Collaborates with internal and external stakeholders to deliver improvements. Finds opportunities to deliver efficiency, understanding customers' needs and influencing their behavior. Finds solutions bringing mutual benefits.
Red Bull S.r.l. promuove le pari opportunità. Crediamo fortemente che la diversità sia un elemento centrale del nostro successo. Le scelte effettuate nel processo di selezione si basano unicamente sulla valutazione delle esperienze e delle competenze professionali. Accogliamo qualsiasi candidatura, senza distinzione di età, genere, disabilità, orientamento sessuale, religione o etnia.
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