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Assistant Restaurant Manager

4 ore fa

Milano, Lombardia, Italia Casa Cipriani Milano A tempo pieno

Located at Via Palestro 24 and overlooking one of Milan's oldest parks, the Indro Montanelli Gardens, Casa Cipriani Milano evokes the elegant and comfortable atmosphere of classic English gentlemen's clubs, with references to Italian timeless sophistication. The project includes 15 Rooms & Suites and a Private Club featuring the Restaurant with a large terrace, the Pickering Room, and the Living Room – all designed by renowned Florentine designer Michele Bönan – as well as the Wellness & Fitness Center, a peaceful retreat in the heart of the city designed by Studio Apostoli. A unique, simple, and authentic place where we hope our guests feel at home, enriched by the service and style that have defined our philosophy for over 90 years.

Casa Cipriani Milano is looking for an outgoing Assistant Restaurant Manager. The selected candidate will support the Restaurants Manager in the daily operations of the outlet, contributing to the coordination and motivation of the team while ensuring service standards are consistently met and aligned with Cipriani's distinctive elegance and hospitality. The Assistant Restaurant Manager plays a key role on the floor, leading by example, fostering a positive team environment, and ensuring an exceptional guest experience. The ideal candidate has previous experience in high-end hospitality, nightlife, or entertainment environments, and demonstrates strong organizational skills, attention to detail, and a genuine passion for service excellence.

Requirements

  • Minimum of 2 years experience in a similar role within luxury hospitality or private clubs of comparable level
  • Excellent command of English; knowledge of a second foreign language is considered a plus
  • Strong communication and interpersonal skills
  • Teamwork-oriented attitude
  • Professionalism, courtesy, and discretion
  • Precision, organization, and keen attention to detail
  • Strong diplomatic sense
  • Solid organizational skills with a natural flair for guest relations
  • Proven ability to motivate and manage staff
  • Proficiency in Microsoft Office, particularly Word and Excel
  • Availability to work evening and weekend shift

Responsibilities

  • Support the Restaurant Manager in delivering an exceptional, refined dining experience aligned with Cipriani standards
  • Act as a visible leader on the floor, ensuring elegance, efficiency, and attention to detail during service
  • Inspire, coach, and support the team, fostering a culture of professionalism, collaboration, and pride
  • Ensure consistently high service quality across all guest touchpoints
  • Personally oversee guest relations, handling requests and feedback with discretion, empathy, and confidence
  • Monitor cleanliness, presentation, and overall ambiance of front and back of house areas
  • Support recruitment, onboarding, and continuous training to elevate service excellence
  • Assist in staff planning and daily organization to ensure seamless service flow
  • Support cost awareness initiatives, inventory control, and operational efficiency
  • Ensure full compliance with health, safety, and hygiene standards in a luxury hospitality environment
  • Collaborate closely with other departments to ensure a seamless, personalized guest journey
  • Contribute to a positive and engaging work environment, supporting employee engagement initiatives

Benefits

  • Employment contract under the National Collective Agreement for the Tourism Sector (CCNL Turismo)
  • Company welfare program
  • Team-building activities and continuous training
  • A collaborative and motivating work environment
  • Career development opportunities within the Company