Store Director

5 giorni fa

Milano, Lombardia, Italia Bvlgari A tempo pieno 80.000 € - 120.000 € all'ano

Bulgari Italia is looking for a
Store Director
to manage its prestigious flagship store in
Via Montenapoleone
and its store located in
Rinascente Milano
.

Reporting to the Italy Retail Director, the selected candidate will be responsible for leading the store team to ensure a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Director embodies a client-centric philosophy, effectively managing both front- and back-of-house activities to foster team engagement and drive business success.

Essential Duties:

  • Act as a Brand Ambassador, inspiring trust, commitment, and client-centric excellence, and leading by example
  • Lead the store to achieve and exceed sales objectives and meet store/business KPIs, ensuring to spend most of the time on the floor.
  • Drive team motivation and engagement, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Ensure smooth organization of the teams (front, back, and care services).
  • Coach and develop the teams by observing and providing constant feedback.
  • Partner with Sales Trainers in identifying training needs and deploying action plans.
  • Develop clienteling strategies: recruit new clients, host in-store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
  • Ensure a seamless and consistent client experience in-store and remotely, following the brand's selling experience, enhancing Italian culture and hospitality.
  • Oversee all store operations, ensuring proper stock management and adherence to visual merchandising guidelines, while guaranteeing store maintenance, a safe environment, and optimal functionality.
  • Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.

Key Competencies:

  • At least 5 years of relevant experience in a comparable luxury retail leadership role
  • Demonstrated experience in
    coaching, motivating, and developing
    a high-performing team
  • Ability to leverage networks by cultivating key industry related relationships as well as knowledge of local marketing and media partners
  • Ability to think strategically, make sound decisions and put in place the proper business actions
  • Proven ability to drive
    operational excellence
    within a luxury retail environment.
  • Strong
    financial management
    skills, including budget oversight and revenue generation
  • Fluency in both
    Italian and English
    is essential
  • Knowledge of Microsoft Office programs: Excel, Word, PowerPoint and ability to acquire some expertise in Store operation applications (Beanstore, Sales Force, SAP)

Personal Competencies

  • Networking
  • Ownership
  • Influence
  • People Development
  • Team Management
  • Impact Driven
  • Growth Mindset
  • Brand Sensitivity
  • Proactivity

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