Front Desk Agent

5 giorni fa

Roma, Lazio, Italia IHG Career A tempo pieno

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. 

Key Accountabilities

  • Be the warm welcome that kicks off a memorable guest experience. 
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 
  • Handle cash and credit transactions. 
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. 
  • Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. 
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. 
  • Take pride in your appearance and place as a brand ambassador. 
  • Always know what events and activities are on the day's schedule. 
  • Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. 
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. 
  • Fluency in the local language - extra language skills would be great, but not essential. 
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job. 
  • You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. 
  • Experience - ideally you'll have spent at least one year in a front desk or guest service position. 
  • Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly starting pay rate for this role $19.50.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision 
insurance, 401k, and many other benefits to eligible employees. 

  • Front Office Agent

    5 giorni fa

    Roma, Lazio, Italia Shedir Collection A tempo pieno

    La Shedir Collection per uno dei suoi incantevoli boutique hotel nel cuore di Roma, è alla ricerca di un Front Office Agent turnante per inserimento nel team esistente.Il focus del nostro Front Office Team è il servizio, l'attenzione all'ospite e la conoscenza del centro di Roma al fine di poter esaudire ogni desiderio di chi sceglie di soggiornare in...

  • Front desk agent

    5 giorni fa

    Roma, Lazio, Italia Marriott International A tempo pieno

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy, 185ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementAt the St. Regis Rome, we are looking for a Front desk agent (Temporary).Our jobs aren't just about giving guests a...

  • front desk

    5 giorni fa

    Roma, Lazio, Italia Corefit srl A tempo pieno

    Palestre a Roma con più Club Fitness nella Capitalericerca collaboratore a cui affidare il Coordinamento del Front Desk.Si valutano candidaturemotivate ad intraprendere percorsi di crescita professionale all'interno del Mondo del Fitness e del Benessereche preferibilmente abbiano avuto esperienza a contatto con il pubblico.Sede lavoro zona Colombo...

  • Front Desk Agent Overnight

    3 giorni fa

    Roma, Lazio, Italia IHG Career A tempo pieno

    JOB OVERVIEW:Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.  This position works during the overnight shift.DUTIES AND RESPONSIBILITIES: Welcome guests in a friendly, prompt and professional manner.  Register guests, issue room keys, provide information on hotel services and...

  • Front Desk Supervisor

    5 giorni fa

    Roma, Lazio, Italia IHG Career A tempo pieno 23 US$ - 25 US$

    Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Desk Supervisor to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.   A little taste of your day-to-day:   Every day is different, but you'll...

  • Receptionist front desk

    3 giorni fa

    Roma, Lazio, Italia Dharma Boutique Hotel A tempo pieno

    Vuoi entrare a far parte di un brand affermato ed in rapida espansione nel settore dell'ospitalità romana? Hai trovato quello che fa per teIl Dharma Group, un marchio che conta diversi Boutique hotel e ristoranti nel centro di Roma è alla ricerca di una figura di Receptionist front desk, per il suo Dharma Style Hotel & Spa, un boutique hotel quattro...

  • Front Office Agent

    7 giorni fa

    Roma, Lazio, Italia Cardo Roma A tempo pieno

    WE ARE BUILDING THE NEXT GENERATION HOSPITALITY BRANDOur mission is to design experiential places for for individual wellbeing and corporate culture optimization.Our purpose is to make city brakes and workations less apologetic, more purposeful and tuned to the self.Modern properties and offbeat places immersing guests within local experiences. A combination...

  • Front Office

    5 giorni fa

    Roma, Lazio, Italia Regal S.r.l. A tempo pieno

    Siamo alla ricerca di una figura di Concierge & Front Office Agent. La risorsa si occuperà prevalentemente di :- gestire il cliente al check in e check out- controllare e gestire clienti VIP- preparare ed emettere un conto e gestire i diversi tipi di pagamento- svolgere tutte le altre attività connesse alla mansione ed al reparto Front OfficeRequisiti...

  • Receptionist front desk

    2 giorni fa

    Roma, Lazio, Italia FisyoLab A tempo pieno

    Fisyolab Acilia - Poliambulatorio e Centro Diagnostico e di Riabilitazione, cerca personale di accettazione front office, su turni, full timeSe vuoi lavorare in un ambiente giovanile e dinamico e hai una predisposizione per il rapporto con il pubblico, ti aspettiamo

  • Front Office Agent Turnante

    7 giorni fa

    Roma, Lazio, Italia HNH Hospitality A tempo pieno

    Ti piacerebbe iniziare una nuova esperienza professionale in un ambiente elegante, attento alla sostenibilità e immerso nel cuore di Roma?L'hotelDouble Tree by Hilton Roma Montielegante struttura sita in zona rione Monti, facente parte del gruppo HNH Hospitality, ricercaun* Front Office Agent.Di cosa ti occuperai:Check in & Check-outScarico prenotazioni e...