Service Introduction Engineer

The role

We are looking for an experienced Service Introduction Engineer to join our growing Technology team on a fixed term contract basis until July 2026. This role can be based at either our London or Colchester office and is offered with hybrid working (2 days per week onsite).

Reporting to our Service Introduction and Change Manager, the Service Introduction Engineer will lead the rollout and operational readiness of a major SAP HANA implementation project. This role will be pivotal in ensuring that new and enhanced SAP services are designed, tested, and transitioned seamlessly into live operation, in line with enterprise service management standards.

You will act as the bridge between project delivery and operational support teams, ensuring that the SAP HANA platform and its associated services are fully supportable, documented, and aligned with business needs.

About the team

The Technology team provides expertise and effective solutions to Penguin Random House. We integrate flexibility and agility which supports our consistent way of working. We set ourselves up for success by holding ourselves accountable and welcoming change. Each member of the Technology team brings skill and initiative to their role; we take personal ownership within a one team culture, working collaboratively to meet expectations from our stakeholders who trust us to deliver.

Key responsibilities:

• Manage and deliver all aspects of service transition for the SAP HANA project, ensuring smooth handover to BAU support.
• Develop and maintain service introduction plans, including testing, validation, training, and documentation.
• Ensure all service readiness activities such as monitoring setup, incident management processes, and support documentation are completed prior to go-live.
• Collaborate with project managers, SAP architects, and infrastructure teams to identify and mitigate operational risks.
• Review and validate technical and support documentation, ensuring completeness and clarity.
• Participate in the design and implementation of operational support models, ensuring compliance with ITIL best practices.

What you'll bring

Essential criteria:

• Strong background in service transition, operations, or service management within complex IT environments.
• Hands-on experience supporting or onboarding SAP HANA or SAP ERP systems.
• Solid understanding of ITIL principles, especially Service Transition and Service Operation.
• Experience of using Agile methodologies and toolsets to successfully deliver a service.
• Experience with enterprise infrastructure, including cloud, databases, and integration platforms.
• Excellent stakeholder management and communication skills.
• Detail-oriented, proactive, and comfortable working in fast-paced project environments.

Preferred criteria:

• ITIL v4 Foundation or higher certification.
• Experience working in large-scale SAP transformations or migrations.
• Familiarity with change and release management processes.

Application instructions

Please apply with your CV by 23:59 on Tuesday 20th January 2026. Applications will be reviewed on a rolling basis and the advert may close at any time. We would encourage you to apply as soon as possible.

Please note we are looking for someone to join the team as soon as possible, but we are also happy to accommodate a reasonable notice period for the right candidate.

AI

Here at Penguin, we believe in the power of authenticity and human creativity. When you apply for a position, we want to encourage you to showcase your unique voice. Throughout our recruitment process, please share your own thoughts, experiences, and skills. This helps us get a true sense of who you are and what you might bring to our team.

We celebrate creativity and diverse perspectives, so please be yourself While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.

Salary

The salary band for this position is £50,000-£55,000 pro rata for the duration of the contract, depending on how your skills and experience align to the role, plus a generous bonus scheme and benefits.

Hybrid working

While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will work from the London (Embassy Gardens) or Colchester (Frating) office a minimum of 2 days per week, with a willingness to travel across both sites as required.

The recruitment process: You can read about our recruitment process at

As a Disability Confident Committed organisation, we're part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can't take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing  Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

 Company: The Random House Group Limited | Job ID: 284181