AM Competence center engineer
2 giorni fa
Competence Center Engineer Overview
- HP Inc. is a global leader in technology innovation, empowering businesses and individuals through cutting-edge solutions. Our MultiJetFusion (MJF) division is at the forefront of Additive Manufacturing, transforming how products are designed and produced. The Services department is dedicated to helping clients maximize their investment in MJF technology through world-class support, operational excellence, and continuous improvement.
Role Summary
- As a Competence Center Engineer (Specialist), you will join a team that consolidates technical expertise and serves as the highest technical authority in EMEA. You will tackle complex troubleshooting cases, define tools and processes to enhance service performance, and drive customer satisfaction. The role involves direct engagement with customers and partners to understand their needs and recommend actionable improvements. You will collaborate with cross-functional teams to deliver and enhance services, enabling customers to achieve outstanding results with HP Additive Manufacturing Solutions.
Key Responsibilities
- Represent HP's Technical Leadership: Act as HP's technical ambassador to partners and end customers, ensuring clear and professional communication.
- Deliver Mission-Critical Support: Provide expert technical support and process improvement recommendations, both onsite and remotely, to customers and partner field service engineers (FSEs).
- Manage Escalations: Serve as the focal point for technical escalations, ensuring thorough documentation and completion of essential steps.
- Disseminate Technical Knowledge: Lead the deployment of technical expertise across the field, including training new employees, FSEs, operators, and partners.
- Lead Projects: Guide small project teams and provide leadership for account-specific initiatives.
- Monitor and Improve Performance: Analyze service metrics, prepare actionable reports, and recommend process improvements to enhance operational efficiency.
- Enhance Customer Experience: Identify opportunities to streamline operations and consistently exceed service level agreements.
Education and Experience
- Bachelor's degree in mechanics, electronic science, or a related field.
- Fluent English and proficiency in a second or third European language.
- Experience with industrial services, manufacturing processes, 3D printing, or digital technologies is highly desirable.
- Proven ability to work in cross-functional and multicultural teams.
Skills and Competencies
- Strong interest in developing solutions that enhance the customer experience.
- Willingness to work in a multi-technology environment and diagnose complex technical problems to their root cause.
- Excellent analytical and problem-solving skills, with keen attention to detail.
- Adaptability and eagerness to learn in a rapidly evolving technology landscape.
- Outstanding verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Customer-focused mindset, demonstrating empathy, responsiveness, and a drive to deliver exceptional service.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
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