Student Affairs Coordinator

Your Role: 

The Student Affairs Coordinator will be an important addition to the CIS Abroad-CEA CAPA Florence team during the Spring 2026 semester. Main duties include: assisting with student activities, housing management, and serving as liaison between housing providers and CIS Abroad helping to make the student experience in Florence a fabulous one. This position reports to the Italy Country Director, and Florence Site Director.  

This position cannot be performed remotely, and it is required to live in Florence. 

Number of Hours: Full time - Approximately 40 hours per week, generally 9am-6 pm or 12-8pm 

Contract anticipated to run from January-July 2026, with possibility of extension 

Please, send a cover letter and a CV to:  

Make sure to include in the subject title: Florence Student Affairs Coordinator application 

What You'll Do: 

• Assistwith airport pick ups
• Assiststudents in case of flight delays and lost luggage
• Assistwith housing check ins/check outs, and run housing orientations/inspections in all designated apartments and/or dorms
• Assiststudentsduring in personweekly "office hours".
• Liaison between CIS Abroad, housing providers, and students
• Report weekly via email to CIS Abroadon sitestaff about any housing/roommatesissues
• Virtually join the weekly staff meeting
• Listen to any concerns or issues students may have and communicate these to leadership or administration, and report to CIS Abroadon sitestaff
• Prepare for andparticipatein students' first weeks on site, including helping CIS Abroadon sitestaff deliver activities, andconductingorientations, walking tours, welcome meals etc.
• Assiston site staff with permit of stay procedures (collecting documents, post office appointments, immigration office appointments etc.)
• Assist CIS Abroadon sitestaff with excursions and activities throughout the semester andhelpingstudents stay informed and engaged about these activities. Main dutiesinclude:group up students at meeting points; take pictures and videos during activities and excursions;assistwithlogisticsbefore and during the activities/excursion
• Assiston-site staff during2-4 daytrips that will take place on a Saturday and 1 sports event that may take place on a Sunday.
• Address any concerns students may have with other residents and act as a moderator to solve any problems
• Serve as point of contact with housing servicesproviders forany non-emergency housing issues, includinglock-outs, cleaning schedule
• Staying up to date with CIS Abroad guidelines and code of conduct to ensure students are following them
• Hold meetings with the students as needed to help students connect and havea good experiencein Florence
• Assiston site staff with health & safety emergency andnon emergencyissues including filling out incident reports, taking students to the police station to file police reports, etc.
• Share health & safety resources and reminders with students viawhatsappand email
• Create/update contents to share with students (CIS Abroad student guide, CIS Abroad social media)
• Collect students' testimonials andassiston site staff with marketing deliverables
• Assiston-site staff with gathering students' feedback and evaluation surveys 
• Assiston-site staff with Hub Spot management 
• Attend CIS Abroad- CEA CAPA meetings,trainings, events.
• Assist Italy team with CEA CAPA and CIS Abroad Site visits.

Success Targets 

• Provide quality support to our students both for Student Life related activities and housing, as directed by the Italy Country and Florence Site Director
• Ensure a prompt response andassistance(preferably within 24 hours) to students in case of any housing issues
• Liaise between CIS onsite staff, housingprovidersand students, to ensuretimelyandaccuratecommunication to resolve any housing maintenance and/or roommate issues

What Makes a Great Candidate: 

• Ability toact professionally at all timesand as a strong role model for students
• Ability tomaintaina calming presence in case of emergency eventsin order todirect andassistresidents safely
• Strong organization and planning skills
• Great timemanagement
• Excellent communication - fluent in both English and Italian
• Experience working with international students, preferably US university students in the field of International Education and/or in the field of hospitality, customer service, propertymanagement.
• Experience working in Italy with international students and/or tourists, preferably in Florence.
• Aptitude to thrive without a routine or daily supervision
• Team player with arockin' sense of humor
• Must have a positive attitude
• Outgoing, flexible, reliable, honest with an open mind
• Adaptability 
• Multi-tasking
• Legal ability to work and get paid in Italy (no sponsorship will be provided fornon EUcitizens)
• Must be willing to undergo background check
• Social media content creation skills including video and photo editing; writing and storytelling.
• Fluent in Italian and English

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.  

Who We Are:  

At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We're a nationally recognized organization that offers transformative study, intern, short-term, and custom programs across the globe. Our shared values: Passion, Fun, Cultural Competence, Trust, Change & Growth, form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives.  

CIS Abroad recently merged with CEA CAPA, which offers high-quality study abroad programs and international internship opportunities for students. Our mission is to empower students to become thoughtful and thriving leaders through living and learning abroad. At CEA CAPA, we believe studying and interning abroad is a transformative experience that goes beyond academics. By engaging with new cultures and communities, students gain valuable skills and perspectives that shape their futures. That's why we are committed to providing unparalleled academic, professional, and cultural opportunities abroad, with a strong focus on student support. With teams around the world, we are proud to be recognized as one of the most respected organizations in the field of education abroad.  

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.   

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.