Field Service Engineer

Agrate Brianza, Italy

We don't just build technology. We build hope for everyone dealing with Cancer.

At Elekta, we are committed to improving patient care by developing precise, innovative solutions for cancer and brain disorder treatment. Every system we design, and service helps clinicians deliver safer and more effective care.

We are now looking for a Field Service Engineer to join our team and support customers across the region. This role is home-based with frequent travel required throughout the BU and Cluster.

We are open to considering applications around Lazio region , Rome east zone in Italy.

What you'll do at Elekta

As a Field Service Engineer, you will be responsible for servicing all Elekta products in your assigned area. You will carry out planned and corrective maintenance, perform installations and upgrades, and provide both on-site and remote customer support.

You will work independently under general supervision, applying engineering expertise to fault-find and resolve technical issues. In addition to supporting customers, you will contribute to knowledge transfer, coach junior engineers where appropriate, and ensure all work is performed in line with Elekta's safety standards and quality procedures.

Responsibilities

• Perform planned and corrective maintenance independently, escalating when necessary.

• Troubleshoot and repair complex electrical, electronic, and mechanical issues, including radiation beam adjustments.

• Use remote tools such as IntelliMax and QlikSense to monitor and diagnose system issues.

• Complete installations, upgrades, courtesy visits, and remote/telephone support.

• Accurately document and report all service activities in line with Elekta procedures.

• Guide and support junior engineers on-site as required.

• Manage customer expectations and communicate effectively in service situations.

• Proactively contributes to knowledge sharing, training, and continuous improvement initiatives.

• Ensure compliance with Elekta policies on safety, quality, environment, and data management.

What you bring

• Higher qualification in a relevant engineering discipline.

• Technical competence in electrical, electronic, and mechanical maintenance.

• Ability to read and understand electrical schematic diagrams.

• IT literacy, including Windows OS, Microsoft Office, and networking.

• Excellent interpersonal and communication skills in English (verbal and written).

• Strong problem-solving ability with attention to detail.

• Clean driving license.

• Ability to travel extensively and at short notice within Region Europe.

Personal Attributes:

• Proactive, flexible, and adaptable approach.

• Strong commitment to learning and professional development.

• Team players with a positive attitude towards coaching and knowledge sharing.

• Customer-focused with the ability to build strong relationships.

• Detail-oriented with a drive for high-quality outcomes.

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.

Overview of some of our benefits for Italy are as below.

Italy

• Lunch Vouchers

• Vacation 25 days plus public holiday.

• Company car

• Pension Plan

• Medical & Life Insurance

• Kindergarten benefit for kids below 3 years of age.

Hiring process

We are looking forward to hearing from you Apply by submitting your application and resumé in English, Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Pousette,

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.