Product Operations Specialist

Here's a summary of the role:

Are you ready to take your first step into the world of product and technology?
Do you have experience in customer service, administration, operations, or project coordination? If so, this could be the perfect opportunity to grow your career.

We're looking for a proactive and detail-oriented Product Operations Specialist for a 1 year Fixed Term Contract, to provide day-to-day operational support for our Member Platform.

Here's a breakdown of what you'll do (not all of it, just the important stuff): 

• Provide operational support to improve product development workflows

• Collaborate across Product, Engineering, Design, and other teams to support alignment and communication

• Administer internal tools such as Jira and Confluence, ensuring clean, efficient setup

• Track and resolve issues, helping remove bottlenecks

• Coordinate feedback from stakeholders to support continuous improvement

• Identify and propose process enhancements to boost efficiency and scalability

• Support new product and feature launches

• Conduct fraud reviews, investigate flagged accounts, and maintain documentation for a robust review process

These are the essentials you'll need to get an interview: 

• Strong problem-solving skills — you enjoy breaking down challenges and exploring solutions

• Excellent attention to detail — you spot inconsistencies, inefficiencies, and opportunities for improvement

• Curiosity about consumer tech — you want to understand how digital products are built and refined

• Clear communication skills — you can explain ideas confidently and work well with others

• An analytical mindset — comfortable reviewing data and feedback; SQL skills are a bonus but not required

• A collaborative approach — you enjoy learning from and working with cross-functional teams

#LI-AQ1

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people's opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. 

Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. 
 
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

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