Retail Operations Specialist

GENERAL ROLE

As a Retail Operations Specialist, the role will play a key role in supporting strategic operational projects across the subsidiary. 

The Retail Operations Specialist mission is to assist in executing operational projects that enhance processes and performance, ensuring efficiency and excellence in retail operations.

Based at the Hermès Italy Head Office in Milan, you will work closely with the Retail Operations Team and report directly to the Retail Operations Director.

MAIN RESPONSABILITIES 

1.  Project management 

• Support key operational projects, ensuring timely and successful delivery;

• Support the planning and coordination of commercial events with a 360° approach, acting proactively and stepping in when needed to guarantee flawless execution;

• Ensure smooth organization of operations activities in coordination with external suppliers;

• Collaborate with different teams to align project goals and deliverables ensuring smooth communication flows.

1. Management and coordination 

• Contribute to the engagement and development of the Stock Operations community, fostering best practices and continuous improvement;

• Act as a point of reference for operational guidelines and ensure consistent implementation across stores;

• Facilitate the communication flows of Group guidelines towards the shopfloor. 

1. Operations excellence

• Monitor and analyze operational performance using established methods (e.g., 5S, negative stock checks, stockroom organization);

• Track and evaluate service performance indicators (presales, reservations, customer orders, aftersales) to identify areas for improvement;

• Prepare accurate and insightful monthly reports to support decision-making and performance optimization.

1. Stock management and product end-of-life

• Support and coordinate destocking and recycling activities to ensure compliance and efficiency;

• Co-lead the organization of exceptional sales operations, ensuring smooth execution and alignment with company standards;

• Actively coordinate operations activities of external suppliers; 

• Align communication flows between the Group and the shopfloor.

PROFILE

• Bachelor's degree preferably with an analytical focus;

• Fluency in Italian and English. A third language will be considered an advantage;

• At least 2 years of experience in similar rôle; 

• Proficient with Excel / IT tools;

• Organization, an analytical mindset and a problem solving approach enhance the profile;

• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;

• Team player mentality to build meaningful relationships and ability to work autonomously;

• Availability, flexibility and dynamism to function in a high-pace environment;

• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and  perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

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