Retail Operations Manager

2 settimane fa

Milano, Lombardia, Italia The Level Group srl A tempo pieno

We are looking for a Retail Operations Manager with a solid background in operational excellence to support the efficiency and compliance of our store network. In this role, you will ensure the consistent execution of operational processes, manage store-related procedures, and support cross-functional initiatives to improve retail performance. You will work closely with Store Managers and internal departments to guarantee smooth daily operations and a consistent in-store experience.

What you'll do:

  • Design, implement, and optimize operational procedures and tools to improve store efficiency
  • Coordinate and oversee all operational aspects of store openings, relocations, and refurbishments
  • Monitor stock management processes, physical inventory, and loss prevention
  • Ensure proper implementation of corporate standards, policies, and systems in stores
  • Manage retail budgets for supplies, uniforms, and services, ensuring cost control and timely execution
  • Act as the key contact for operational issues, providing hands-on support and solutions
  • Collaborate with IT and Retail teams on optimization of POS systems and back-office tools
  • Support the digitalization of retail operations by identifying process automation opportunities, enabling data-driven decisions, and integrating new retail technologies
  • Deliver training and support to store teams on operational procedures and systems
  • Support sustainability-related initiatives and compliance with regulatory requirements

What we're looking for:

  • Minimum 5 years of experience in retail operations, preferably within the fashion/luxury sector
  • Strong organizational and problem-solving skills
  • Experience with digital tools and operational systems in retail environments (e.g. ERP, POS, stock management platforms)
  • Proficiency in Excel and PowerPoint
  • Excellent communication and project management abilities
  • Fluency in Italian and English (written and spoken); other languages are a plus
  • Proactive, detail-oriented, and able to manage multiple projects and deadlines
  • Willingness to travel regularly

What we offer:

  • Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers.
  • Learning Development Programs: continuous learning experience with TLG University and The Breakfast Club projects.
  • Be part of the young (31 on avg.) and international (30+nationalities) #TLGpeople group and work in a dynamic and fast-moving environment.

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