Global Retail Operations Specialist

2 giorni fa

Milano, Lombardia, Italia Dolce & Gabbana S.r.l. A tempo pieno

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Global Retail Operations Specialist - based in our HQ Milan. 

Main Activities & Responsibilities

  • Support Global Retail Operations team by developing and maintaining project plans, including timelines and milestones
  • Communicate project deadlines and updates to keep teams informed and ensure successful project launches
  • Identify inefficiencies in retail processes and propose strategies to optimise workflows
  • Identify potential initiatives to improve retail operations activities at global level
  • Monitor policy and procedure quality, escalating issues as needed to maintain standards
  • Collect stakeholder feedback on operational gaps and work with management to develop action plans
  • Ensure global operation manuals (e.g., grooming, uniforms, BOH organisation) are implemented according to management guidelines
  • Anticipate potential project risks and develop mitigation strategies
  • Prepare business cases to justify new projects and investments, aligning them with organisational objectives
  • Nurture a project management mentality within the Global Retail Operations team
  • Foster an analytical methodology in all retail operations areas of intervention, building a fact-based approach rooted in data and evidence
  • Support rollouts of new Retail POS systems and Omnichannel solutions across global markets
  • Support the coordination and delivery of training programs for store teams on new applications and tools, ensuring smooth adoption and operational excellence
  • Collaborate with IT and Retail teams to test, validate, and implement new technologies in-store, guaranteeing compliance with global standards

Key Requirements & Competencies

  • At least 3 years' experience working in the Retail industry
  • Strong and proven analytical background
  • Proficiency in Office, especially Excel; Business Objects is a plus. Knowledge of retail POS systems such as CEGID, SAP, or X-Store is considered an advantage.
  • Fluency in English
  • Strong written and verbal communication skills
  • Ability to multitask
  • Able to work well in a fast-changing environment
  • Strong attention to detail
  • Good organisational skills
  • Proactivity and problem-solving attitude
  • Experience in managing Retail POS and Omnichannel system rollouts
  • Knowledge of retail technology and ability to train store teams on new applications

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