F&B Reservations Agent

7 giorni fa

Milano, Italia Emaar Hotels & Resorts SRL Milano A tempo pieno

We are looking for a dynamic and professional F&B Reservation Agent for our 5-star luxury hotel, located in the heart of Milan's fashion district. Our hotel combines sophisticated elegance with minimalist design, offering a unique experience to our guests through refined restaurants, an exclusive spa, and bespoke service.

Main Responsibilities:

  • Handle administrative tasks and data management using a PC and Microsoft Office (including Excel);
  • Manage restaurant and bar reservations, monitoring the reservation book and table occupancy;
  • Answer telephone calls according to company standards and provide information about the restaurant and hotel services;
  • Welcome guests professionally and courteously, escorting them to their tables and ensuring a flawless experience;
  • Anticipate guest needs and handle requests or issues promptly;
  • Collaborate with other hotel departments to ensure a consistent and high-quality guest experience.

Requirements:

  • Fluent in Italian and English (additional languages are a plus);
  • Previous experience as an F&B Hostess or in similar roles within luxury dining environments;
  • Excellent organizational, communication, and problem-solving skills;
  • Ability to work calmly and confidently under pressure;
  • Excellent professional appearance and demeanor;
  • Proficiency in main IT tools and Microsoft Office.

Additional Information:

  • Contract type: Full-Time, 6 months;
  • Location: Milan, Italy;
  • Benefits: meals provided in the staff restaurant, uniform and laundry service, exclusive discounts at Armani stores, access to corporate benefits via the company app;
  • Legal authorization to work in Europe is required.

If you are passionate about luxury dining, hospitality, and attention to detail, and want to join a prestigious team in the heart of Milan, please submit your application.

Job Types: Full-time, Temporary

Contract length: 6 months

Experience:

  • F&B Hostess: 1 year (Preferred)

Language:

  • Itatian (Required)
  • English (Required)

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