F&B Rerevations Agent...

6 giorni fa

Milano, Italia Armani Hotel Milano A tempo pieno

We are looking for a dynamic and professional F&B Reservation Agent for our 5-star luxury hotel, located in the heart of Milan's fashion district.Our hotel combines sophisticated elegance with minimalist design, offering a unique experience to our guests through refined restaurants, an exclusive spa, and bespoke service.Main Responsibilities:- Handle administrative tasks and data management using a PC and Microsoft Office (including Excel);- Manage restaurant and bar reservations, monitoring the reservation book and table occupancy;- Answer telephone calls according to company standards and provide information about the restaurant and hotel services;- Welcome guests professionally and courteously, escorting them to their tables and ensuring a flawless experience;- Anticipate guest needs and handle requests or issues promptly;- Collaborate with other hotel departments to ensure a consistent and high-quality guest experience.Requirements:- Fluent in Italian and English (additional languages are a plus);- Previous experience as an F&B Hostess or in similar roles within luxury dining environments;- Excellent organizational, communication, and problem-solving skills;- Ability to work calmly and confidently under pressure;- Excellent professional appearance and demeanor;- Proficiency in main IT tools and Microsoft Office.Additional Information:- Contract type: Full-Time, 6 months;- Location: Milan, Italy;- Benefits: meals provided in the staff restaurant, uniform and laundry service, exclusive discounts at Armani stores, access to corporate benefits via the company app;- Legal authorization to work in Europe is required.If you are passionate about luxury dining, hospitality, and attention to detail, and want to join a prestigious team in the heart of Milan, please submit your application.

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