Sales Associate

1 settimana fa

Capri, Campania, Italia Hermès A tempo pieno

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

MAIN RESPONSABILITIES

  • Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience;
  • Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
  • Support customers providing all type of information, including aftersales product care suggestions;
  • Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships ;
  • Collect and update client data, in accordance with privacy policy and company procedures;
  • Play an active role in customers' events and animations whenever needed;
  • Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

  • Bachelor's degree preferably with a fashion/linguistic focus;
  • Fluency in Italian and English. A third language will be considered an advantage;
  • Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
  • Proficient with Excel / IT tools;
  • Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

  • Excellent interpersonal and communication skills, with a customer service orientation;
  • Team player mentality to build meaningful relationships and ability to work autonomously;
  • Availability, flexibility and dynamism to function in a high-pace environment;
  • Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès

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