Field Service Engineer

4 ore fa

Bologna, Emilia-Romagna, Italia Epredia A tempo pieno 40.000 € - 60.000 € all'ano

Job Title: Field Service Engineer

Who you are: Do you like solving problems? Are you customer focused? Do you enjoy variety? Whether a routine maintenance call or troubleshooting a problem and finding solutions, our Field Service Engineers play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend most of your time with the customer, travelling up to 5 days a week in your assigned territory. No day or week will look the same, and your work will directly impact patient outcomes.

What will you do?

Provide preventative and corrective maintenance for Epredia instrumentation, as well as product installations and training as needed.

Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.

Manage service call scheduling, parts inventory, and other administrative necessities.

Build trust-based relationships with our customers.

Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing and Sales

Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.

Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.

Skills & Qualifications:

Professional background/qualification in Electronics/Engineering or related subjects

3-5 years' Field experience servicing analytical equipment or equivalent applications specialist experience.

Clean Driving License Class B.

Excellent Italian and fluent English.

Willingness to travel mainly within the appointed region. International travel to the US/EMEA may be required for training or special calls.

KC-LI

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