Field Service Engineer

6 giorni fa

Bologna, Emilia-Romagna, Italia Datalogic A tempo pieno

Job Description
This role is a key part of the Field Service Team, ensuring top-quality technical support and customer satisfaction. Your expertise will drive both customer success and the future of Datalogic's service excellence.

Role Mission
As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing a wide range of industrial barcode readers at client sites. You will serve as the primary point of contact for technical support and will play a crucial role in ensuring customer satisfaction through timely and effective service.

Key Responsibilities

  • Installation and Commissioning: Install and commission industrial barcode scanners, ensuring they operate according to customer requirements.
  • Maintenance and Repairs: Perform scheduled maintenance and urgent repairs to minimize downtime of equipment, ensuring all work complies with industry standards and safety regulations.
  • Technical Support: Provide expert technical support to customers, addressing and resolving issues promptly either on-site or through remote assistance.
  • Customer Training: Conduct training sessions for clients' staff to ensure understanding and proper use of equipment.
  • Documentation: Prepare detailed service reports, maintain accurate records of work performed, and update manuals as necessary.
  • Customer Relationship Management: Build and maintain strong relationships with clients, gaining an understanding of their business needs and identifying opportunities for service improvement or product upgrades.
  • Feedback and Reporting: Collect customer feedback and report insights to the company to continuously improve service delivery and product development processes.

Requirements

  • Education: Degree or Diploma in Electrical/Mechanical/Automotive Engineering or a related field.
  • Languages: English: fluent both verbal and written; additional languages are considered a plus.
  • Experience: Minimum of 3 years as a service engineer, preferably within the industrial barcode scanners or similar field.

Other Information & Specific Skills

  • Willingness to travel up to 80% of the time across EMEA countries, with an average trip duration of 1 week.
  • Flexibility to work outside normal hours as required to meet customer needs and service demands, including holiday season, weekends and nightshift.
  • Commitment to understanding and addressing customer needs, ensuring high-quality service and satisfaction.
  • Ability to prioritize tasks and respond swiftly to critical issues, ensuring minimal downtime and prompt resolution of customer concerns.
  • Strong organizational skills, reliability, and a proactive attitude, demonstrating initiative in managing responsibilities efficiently and effectively.
  • Troubleshooting skills with the ability to diagnose, resolve, and follow up on technical issues to ensure optimal equipment performance.
  • Nice to have: resident in Lombardy, Emilia-Romagna or East Piedmont.

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