Service & Technical Call Center Operator

Job Description
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are looking for
Service & Technical Call Center Operator
to join our team in
Castel Guelfo (BO), Italy
As Service & Technical Call Center Operator you will provide a consistent and reliable response to all customer equipment failures. Undertake the routine administration of the LIFE.NET System and Technical Call Center activities.

What kind of work will you be doing?

• Monitor the Life.NET system on a continuous basis as defined by the LIFE.NET duty rota
• Respond appropriately to all warning and alarm conditions logged on LIFE.NET
• Receive emergency calls from customers with faulty equipment and respond in a professional manner
• Technically evaluate all fault calls however received
• Dispatch service engineers where necessary
• Verify the communication status of each UPS on LIFE.NET on a daily basis, taking appropriate action where communication has failed
• Routine administration of the LIFE database, i.e. loading new equipment, updating records et Log all fault calls
• Create and verify monthly activity reports on LIFE.NET for each customer
• Ensure total discipline in the use of the ERP system and Wireless Field Service
• Work closely & assist department supervisors, salesman, managers with their day-to day operational duties.
• Ensure that all ISO 9001:2000 agreed processes are followed
• The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself

What will make you successful?

• Diploma in Electrical or Electronic Engineering
• Fluent in English (written and verbal) is a considered an advantage
• Customer service skills / background
• Some experience in Monitoring is a considered an advantage
• Technical knowledge of UPS systems is a considered an advantage, as would a level of electrical knowledge, but full training will be given.
• Excellent written and verbal communications
• Excellent organizational and time management skills
• Flexibility and capability to work with potentially critical situations and stress
• Self-motivated and possess a positive attitude
• Ability to successfully interface with various departments and personnel
• Good knowledge of Microsoft Word, Excel, PowerPoint, Outlook

If
YOU
are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS
: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.