Service & Technical Call Center Operator

2 giorni fa

Bologna, Emilia-Romagna, Italia Vertiv Group A tempo pieno 40.000 € - 60.000 € all'ano
Description

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

We are looking for Service & Technical Call Center Operator to join our team in Castel Guelfo (BO), Italy

As Service & Technical Call Center Operator you will provide a consistent and reliable response to all customer equipment failures. Undertake the routine administration of the LIFE.NET System and Technical Call Center activities. 

What kind of work will you be doing?

 

  • Monitor the Life.NET system on a continuous basis as defined by the LIFE.NET duty rota
     
  • Respond appropriately to all warning and alarm conditions logged on LIFE.NET
     
  • Receive emergency calls from customers with faulty equipment and  respond in a professional manner
     
  • Technically evaluate all fault calls however received
     
  • Dispatch service engineers where necessary
     
  • Verify the communication status of each UPS on LIFE.NET on a daily basis, taking appropriate action where communication has failed
     
  • Routine administration of the LIFE database, i.e. loading new equipment, updating records et Log all fault calls 
     
  • Create and verify monthly activity reports on LIFE.NET for each customer
     
  • Ensure total discipline in the use of the ERP system and Wireless Field Service
     
  • Work closely & assist department supervisors, salesman, managers with their day-to day operational duties.
     
  • Ensure that all ISO 9001:2000 agreed processes are followed
     
  • The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself
     

What will make you successful? 

  • Diploma in Electrical or Electronic Engineering
     
  • Fluent in English (written and verbal) is a considered an advantage
     
  • Customer service skills / background
     
  • Some experience in Monitoring is a considered an advantage
     
  • Technical knowledge of UPS systems is a considered an advantage, as would a level of electrical knowledge, but full training will be given.
     
  • Excellent written and verbal communications
     
  • Excellent organizational and time management skills
     
  • Flexibility and capability to work with potentially critical  situations and stress
     
  • Self-motivated and possess a positive attitude
     
  • Ability to successfully interface with various departments and personnel 
     
  • Good knowledge of Microsoft Word, Excel, PowerPoint, Outlook
     

If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development
     

#LI-AK1

  • responsabile di call center

    2 settimane fa

    Bologna, Emilia-Romagna, Italia Archimede SpA A tempo pieno 30.000 € - 50.000 € all'ano

    Si ricerca per azienda cliente un/una responsabile di call center. La risorsa assunta con la mansione di RESPONSABILE di call center dovrà occuparsi di:Coordinare gruppo di 10/11 persone su due sedi aziendali (Bologna- Rimini)Gestire i conflitti interniRaggiungimento degli obiettiviInformativa e gestione del CRMTecniche di venditaMotivare il proprio...

  • responsabile di call center

    2 settimane fa

    Bologna, Emilia-Romagna, Italia 4a906343-1dbc-41ee-8a17-1faf192a173b A tempo pieno 30.000 € - 45.000 € all'ano

    Si ricerca per azienda cliente un/una responsabile di call center. La risorsa assunta con la mansione di RESPONSABILE di call center dovra' occuparsi di:Coordinare gruppo di 10/11 persone su due sedi aziendali (Bologna- Rimini)Gestire i conflitti interniRaggiungimento degli obiettiviInformativa e gestione del CRMTecniche di venditaMotivare il proprio...

  • operatore/operatrice call center inbound – bologna

    1 settimana fa

    Bologna, Emilia-Romagna, Italia humangest Spa A tempo pieno 15.000 € - 20.000 € all'ano

    Humangest - Filiale di Bologna ricerca per azienda cliente un/una OPERATORE/OPERATRICE CALL CENTER INBOUND.La risorsa - inserita in un team di lavoro - si occuperà della gestione e risoluzione di segnalazioni e problematiche riscontrate dagli utenti nell'utilizzo di piattaforma welfare.Requisiti richiesti:· Esperienza pregressa in mansioni a contatto con...

  • Addetto/a Call Center Sinistri

    2 giorni fa

    Bologna, Emilia-Romagna, Italia UNIPOL A tempo pieno 25.000 € - 35.000 € all'ano

    DescriptionUnipol Assicurazioni, compagnia assicurativa multi-ramo e leader in Italia nei rami Danni, per un potenziamento della propria struttura Call Center Sinistri è alla ricerca di un:Addetto/a Call Center Sinistri - Categorie Protette (ex art. 1 L. 68/99)da inserire con rapporto di lavoro part-time e la seguente articolazione dell'orario di lavoro:27...

  • Service Manager – Security Operations Center

    1 settimana fa

    Bologna, Emilia-Romagna, Italia Dinova A tempo pieno 40.000 € - 80.000 € all'ano

    CSS CyberSec Services,società partecipata di Dinova e specializzata in servizi di cyber security gestiti, ricerca un*Service Manager – Security Operations Center (SOC).IlService Manager SOCè responsabile della gestione operativa e strategica dei servizi di sicurezza erogati ai clienti del Security Operations Center, con un focus su organizzazioni di...

  • Field Service Engineer

    2 giorni fa

    Bologna, Emilia-Romagna, Italia Datalogic A tempo pieno 50.000 € - 1.000.000 € all'ano

    Job DescriptionThis role is a key part of the Field Service Team, ensuring top-quality technical support and customer satisfaction. Your expertise will drive both customer success and the future of Datalogic's service excellence.Role MissionAs a Field Service Engineer, you will be responsible for installing, maintaining, and repairing a wide range of...

  • Field Service Engineer

    2 giorni fa

    Bologna, Emilia-Romagna, Italia Sungrow Europe A tempo pieno 40.000 € - 80.000 € all'ano

    Your missionHey there and welcome to your new Opportunity with usBeingField Service Engineer (FSE) in Italy(possible locations Verona/ Milan/ Bologna/ or nearby areas)is an exciting task since you are the superhero our clients need. You know what do not hesitate to directly speak with them as if they would setup of our solutions will satisfy their needs,...

  • Technical Instructor, Sales

    2 giorni fa

    Bologna, Emilia-Romagna, Italia Vertiv A tempo pieno 60.000 € - 120.000 € all'ano

    Position title: Sr. Technical Instructor, Sales & Service, Power Management EMEAGeneric Job SummaryAs Technical Instructor, you will design Power Management courses and deliver effective and complete learning experiences to Vertiv Technical Sales, Vertiv Sales, Vertiv Customer Engineers, Distributors and Customers. Moreover you will be nurturing and...

  • Technical Instructor, Sales

    2 giorni fa

    Bologna, Emilia-Romagna, Italia Vertiv A tempo pieno 48.000 € - 96.000 € all'ano

    Position title: Sr. Technical Instructor, Sales & Service, Power Management EMEAGeneric Job SummaryAs  Technical Instructor, you will design Power Management courses and deliver effective and complete learning experiences to Vertiv Technical Sales, Vertiv Sales, Vertiv Customer Engineers, Distributors and Customers. Moreover you will be nurturing and...

  • Technical Instructor, Sales

    8 ore fa

    Bologna, Emilia-Romagna, Italia Vertiv Group A tempo pieno 55.000 € - 110.000 € all'ano

    DescriptionPosition title: Sr. Technical Instructor, Sales & Service, Power Management EMEAGeneric Job SummaryAs  Technical Instructor, you will design Power Management courses and deliver effective and complete learning experiences to Vertiv Technical Sales, Vertiv Sales, Vertiv Customer Engineers, Distributors and Customers. Moreover you will be nurturing...