IT Delivery Consultant

TECH FACTORY

IT Delivery Consultant

ROLE DESCRIPTION

The IT Delivery Specialist is a hands-on role responsible for configuring the software product based on specifications provided by consultants, managing integrations with banking services, and providing technical support throughout the delivery cycle. They work closely with internal teams (functional consultants and internal product development teams) to ensure the proper functioning of the implemented solutions, including debugging, developing integration components, and tracking tickets.

MAIN TASKS

• Configuring software product setups to be implemented, based on consultants' requests
• Debugging code based on reports and anomalies
• Developing system integration components for banking services (APIs, middleware)
• Monitoring and managing tickets via Help Desk (for product issues) and Jira (for SIT/UAT issues).
• Collaborating with development and operations teams for rapid problem resolution.
• Documenting implemented activities and solutions

MAIN REQUIREMENTS

• Degree in Computer Engineering or Information Technology
• Alternatively, a technical-industrial diploma with a focus on IT and a minimum of 3 years' experience in the IT sector
• Familiarity with Windows/Linux environments
• Good knowledge of English (we work with international colleagues)

SKILLS

• Knowledge of Microsoft Windows operating systems (both Client and Server) or a high level of autonomy (without requiring administrative skills) in understanding the features offered by the operating systems and their use
• Knowledge of MSSQL or the ability to read an ER (Entity Relationship) diagram, understand its semantics, read queries, and make changes if necessary
• Ability to work in a team
• Ability to work under stressful conditions (e.g., end of UAT project)
• Problem-solving skills
• Knowledge of .NET (C#) object-oriented programming languages
• Experience with REST APIs, SOAP, and system integration

ONE OR MORE OF THE FOLLOWING WOULD BE AN ADDED VALUE

• Knowledge of MS PowerShell
• Knowledge of containerization principles and the main container orchestrators (Kubernetes)
• Knowledge of the Angular language (framework used for front-end development)
• Knowledge of cloud computing management (preferably MS Azure)

LOCATION

Milan, Bologna

WHAT WE OFFER

COMPENSATION, WELFARE & BENEFIT

Our history, as well as our future, is based on the value of our people. Prometeia's biggest investment is in our people, and it concerns every aspect of professional life. We call it "Total Compensation", and it is made of three elements: Compensation, consisting of a fixed and a variable component, a Welfare Plan active since 2015 –we were among the first companies in Italy to introduce it–, and Benefits, including all initiatives for the well-being of our people.

REMOTE WORKING

Flexibility is an intrinsic value of our way of working. In Prometeia, remote working is an organizational method based on trust. It results in benefits in terms of work-life balance, environmental impact, and the optimization of company results through the autonomy and empowerment of people.

PEOPLE PROGRAM

Our evaluation system is based on the full enhancement of our people and on continuous dialogue as a stimulus for regular, mutual professional and personal growth. Within the projects, several moments are dedicated to transparent discussions between managers and team members. This allows for prompt, reciprocal feedback. The process is fully digitalized and aimed at continuously improving the strategic growth of both the individual and the company.

TRAINING

Prometeia means continuous training. We provide an average of 11 days of training per year to our people, in person and online. We pay specific attention to younger colleagues, the protagonists of dedicated growth programs, and to the continuous sharing and internal transfer of know-how and skills. On-the-job training is also essential and involves immediate, direct confrontation with the market.

WIN/WIN POLICY

If you are one of our employees and you recommend a person who is later hired, you are entitled to a financial bonus This is an important opportunity to contribute to Prometeia's overall growth by attracting recognized market professionals and new tech talent.

PHYGITAL MANAGEMENT

We have completely digitalized the management of our physical and virtual environments through the dedicated app Pr(Home)teia. Access to the office, remote working, workstations, meeting rooms, carpooling... everything is just a click away.

COMMUNITY

Our Community is highly diverse, as are the skills of the people who are part of it and share its values, as well as the individuals and organizations directly or indirectly involved in our activities. Clients, People of the Group, Alumni, Institutions, Academia, and non-profit entities we actively cooperate with are stakeholders who represent great value to us in terms of trust and collaboration.

DIVERSITY

We promote and respect equal opportunities and consider differences as a value. Diversity & Inclusion are fundamental values: from the recruitment phase to everyday life, they are promoted through dedicated training moments to develop individual sensitivities and uniqueness.

IMPACT

We responsibly take an active role in the environment, territories, and communities we operate in. Our headquarters in Bologna has obtained LEED Gold Certification, one of the highest awards recognizing the building's efficiency in energy and water savings, CO2 emissions reduction, and improvements in the ecological quality of interiors, materials, and resources. In the Sustainability Report, we outline the results achieved within the 17 Sustainable Development Goals (SDGs) of the 2030 Agenda drafted by the UN in 2016, which we have been supporting since 2020.