Enterprise Architect, Customer

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

As the Senior Customer & Digital Platforms Enterprise Architect, you will be at the forefront of shaping the future of customer experience across a dynamic ecosystem of digital and in-store retail solutions. In this high-impact role, you'll partner with product leaders and engineering teams to design and govern cutting-edge platforms that power seamless engagement, personalized interactions, and next-generation customer journeys.

Your work will accelerate the transformation of our technology landscape—architecting digital-first capabilities that connect customers across channels, enhance personalization, and unlock innovative ways to serve and inspire shoppers. From advanced customer identity and engagement platforms to AI-driven personalization, connected commerce, and immersive digital touchpoints, you will help define the blueprint for how retail experiences evolve.

This role requires a rare blend of strategic vision, architectural expertise, and a passion for innovation. You'll craft enterprise roadmaps that influence long-term strategy while ensuring solutions remain flexible, scalable, and aligned to the ever-changing needs of customers. By bridging business and technology, you'll enable platforms that don't just support retail—they redefine it.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; Quincy, MA; Mauldin, SC.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities

Leadership:

• Lead cross-functional IT teams to establish a high-performing, service-driven culture focused on architecture excellence.
• Mentor junior and mid-level architects, driving the development of next-generation IT talent within the organization.
• Act as a change agent, challenging the status quo to improve business performance, productivity, and innovation.

IT Solution Architecture:

• Design enterprise-level architecture solutions that are commercially viable, scalable, and aligned with long-term business strategies.
• Steer the overall architecture governance, ensuring solutions adhere to enterprise standards, market trends, and security compliance.

IT Architecture Target State and Roadmap:

• Define and manage architecture roadmaps for multiple business or technology platforms, ensuring alignment with global IT strategies and enterprise goals.
• Provide strategic input to senior leadership on IT investments and portfolio management, ensuring architecture roadmaps are fully integrated with business objectives.

Risk, Compliance, Security:

• Lead the architectural governance process, ensuring all solutions meet security, privacy, and regulatory standards.
• Foster a culture of risk awareness and proactive mitigation, embedding security and compliance into all architecture decisions.

Innovation & New Technology:

• Stay abreast of emerging technology trends and integrate them into the IT roadmap.
• Work with third-party vendors to align their innovation roadmaps with the organization's strategy.

Financial Management:

• Align architectural decisions with financial budgets, ensuring that total cost of ownership (TCO) is controlled and minimized- measuring the impact of architecture decision on CapEx and Run Cost (OpEx)
• Ensure technical debt is managed, informing the software lifecycle process including Gartner TIME and 6Rs.

Required Qualifications

• Bachelor's or Master's degree in Computer Science or related fields OR equivalent work experience; advanced certifications (e.g., TOGAF, ITIL) are preferred.
• Extensive experience in IT architecture leadership, strategy development, and governance.
• Demonstrated experience providing technical guidance and leadership to development teams.
• Demonstrated experience translating business requirements into architectural deliverables and technical specifications.
• Strong influence and decision-making skills with proven success in guiding complex IT transformations.

Preferred Qualifications

• MSc Computer Science/Information Management, Post graduate degree is preferred.
• Agile Methodology and/or Scrum,
• Consultancy Skills,
• Agile Architecture,
• ArchiMate Modeling, Experience with BiZZdesign EA Tool

Salary Range: $151,200 - $226,800 

All ADUSA job offers take multiple factors into consideration including, but not limited to salary range, internal equity, a candidate's qualifications, geographic region, job-related knowledge and skills.    

This position is eligible for an incentive bonus based on company performance as provided by the plan terms and governing documents.  

#LI-CW1 #LI-Hybrid

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.