Stagista Guest Experience

1 settimana fa

Roma, Lazio, Italia Marriott Hotels Resorts A tempo pieno
Description

Position Summary

According to operational needs, the selected intern will support either the Guest Experience or Guest Relations team. Under the supervision of a designated mentor and experienced staff, the intern will participate in daily activities aimed at ensuring an exceptional guest experience.

This internship is designed for training and skill development, offering hands-on exposure to front-of-house operations, communication, and hospitality service standards.

Guest Experience – Training Activities

During the internship, the trainee will:

  • Assist and observe the team in responding to guest requests, inquiries, and concerns via telephone, email, chat, or mobile messaging.
  • Learn to operate the telephone switchboard and handle wake-up call requests.
  • Support the recording and relaying of messages to appropriate departments (e.g., Housekeeping, Bell Desk).
  • Learn to log guest requests and coordinate with relevant departments to ensure timely follow-up.
  • Provide guests with basic information about room features, hotel services, and local attractions.
  • Assist in taking room service orders and learn to enter transactions into the point-of-sale system.
  • Support guests with internet access or in-room entertainment systems under staff guidance.

Guest Relations – Training Activities

During the internship, the trainee will:

  • Participate in greeting and welcoming guests upon arrival and throughout their stay.
  • Provide general information about the hotel, its facilities, and the surrounding area.
  • Assist the team with handling special requests, reservations, and guest inquiries.
  • Observe and maintain a proactive presence in guest areas to anticipate and respond to guest needs.
  • Support guest follow-up procedures to ensure satisfaction and help resolve concerns promptly.

General Responsibilities

  • Cooperate closely with supervisors and colleagues to achieve training objectives.
  • Follow company policies, procedures, and grooming standards.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Communicate clearly and professionally with guests and colleagues.
  • Develop positive working relationships across departments.
  • Comply with quality assurance standards and operational guidelines.
  • Be prepared to stand, walk, or sit for extended periods and assist with light physical tasks (up to 10 pounds).
  • Perform other reasonable duties as assigned by supervisors, as part of the learning process.

Preferred Qualifications

  • Education: Currently enrolled in or recently completed studies in hospitality, tourism, or a related field.
  • Experience: Previous customer service or hospitality experience is an asset but not required.
  • Supervisory Experience: None required.
  • Licenses/Certifications: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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