Customer Experience Specialist

6 giorni fa


Milano, Lombardia, Italia HUGA A tempo pieno

Role Description

This is a full-time, on-site role for a Customer Experience Specialist . The Customer Experience Specialist will be responsible for managing customer interactions, handling inquiries, resolving complaints, and ensuring customer satisfaction. The role includes maintaining strong communication with customers, providing timely solutions to issues, monitoring feedback, and implementing strategies to enhance the overall customer journey.

Qualifications

  • Strong customer service and relationship management skills
  • Excellent communication, active listening, and interpersonal skills
  • Problem-solving, conflict resolution, and critical thinking abilities
  • Ability to analyze customer feedback and contribute to process improvement
  • Proficiency in customer relationship management (CRM) tools and software
  • Fluency in English and Italian, both written and verbal
  • Previous experience in customer service, customer experience, or a similar role is a plus


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