Department Manager Menswear Boutique Milano
1 settimana fa
For an important fashion luxury store based in Milan we are looking for the Department Manager for menswear department. She/he work with the Store Manager in managing the assigned department and the team, taking care of operations and performance maximization (sales volume, profitability, customer portfolio, etc.). She/He will work in close contact with the Client Advisors by infusing energy into the team through the commitment and lead with passion to stimulate achievement of the best possible results. All these efforts aim to offer excellence in customer service. She/He will oversee the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily.
Responsibilities:
- Drive sales by analysing performance data and implementing improvement strategies for her/his Department
- Analyse objectives provided by the Store Manager to the Client Advisors and drive their achievement
- Foster client-centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and sales
- Organize and conduct staff induction programs, trainings, morning briefings, one to one in order to support team's growth and engagement
- Identify and develop talents within the team to propose for internal development opportunities in agreement with the Store Manager and the HR Team
- Support the Store Manager on staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operations
- Ensure impeccable aesthetics in the store taking care of internal visual and windows display following VM guidelines
- Observe and apply Company policies and procedures, ensuring that all directives are observed in the store
- Oversee management of warehouse space and ensure availability of the full range of items in the collection.
Requirements
- 3+ years of experience in the same role, possibly within the Fashion & Luxury industry
- Analytical skills and KPI knowledge
- Higher education diploma and/or degree
- Fluent knowledge of English and Italian
- Managerial skills and customer service skills
- Outstanding communication and interpersonal skills
- Excellent team leadership skills
- Responsibility and reliability
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