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Customer Service Center Front Office Specialist

2 settimane fa

Milano, Italia GE HealthCare A tempo pieno 32.000 € - 48.000 € all'ano
Job Description Summary

Customer Service Center Front Office Specialist will act as the face of GE HealthCare to our highly valued customers and serve as the primary contact between the customer and GE HealthCare Service Support. CSC Front Office Specialist is responsible for customer calls handling and some additional tasks to support customer service across LCT.

Job Description
Roles and Responsibilities
  • Manage Customer calls/emails and call back. Customers can reach this support organization by direct calls, web portals, emails or 3rd part call center. This team serves as first point of contact for customer, then engages technical support team for resolution in the event the issue requires technical expertise.
  • Opening Corrective/Sale Support/PM ODS/Sales Part/ Connectivity job creation, tracking and closure in CRM Salesforce and Remote service transfer
  • Applies knowledge of business developed through education and past experience. Understands how work of own team contributes to the area.
  • Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
  • Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.
  • Interactions with different teams and roles in the company: Customer Service Center Back office, GIB, Global IB team, ASM, SAL, SALES, Modality Leaders and RCS in order to manage customer request accordingly with contracts and SLA conditions
  • Driving operational excellence on the service delivery processes under responsibility
Required Qualifications
  • Strong experience in the Services & Customer-Call Center Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
  • .Excellent interpersonal and verbal & written communication skills
  • Demonstrated collaboration, negotiation and conflict resolution skills
  • Analytical, problem solving & root-cause analysis skill
Desired Characteristics
  • Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
  • High knowledge M365 Office and CRM Salesforce
About Us

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Inclusion & Diversity statement

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: Yes