Customer Service

1 settimana fa

Salerno, Campania, Italia RBS A tempo pieno

Join us as a Senior Personal Banker in Sale

  • You'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
  • With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected
  • We'll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
  • This job does not meet Skilled Worker visa sponsorship requirements
What you'll do

As a Senior Personal Banker aligned to one of our branches, you'll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, you'll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you'll be:

  • Meeting and supporting customers via video banking from home or face to face in a branch
  • Conducting Financial Health checks and reviewing customer accounts
  • Identifying products and services that are right for our customers, helping them to make the most of their money and savings
  • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
  • Completing outbound care calls to customers to grow and maintain the relationship
The skills you'll need

We're looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You'll also be motivated and driven to develop your own career and meet branch and personal goals.  As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We'll also be looking for you to demonstrate:

  • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
  • The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
  • The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
  • Excellent communication and interpersonal skills with a genuine interest in building relationships
  • Excellent planning and organisational skills
How we'll reward you

You'll join us on a competitive salary starting of £26,350, pro rata for the hours you work.

You'll also benefit from:

  • A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
  • A generous holiday entitlement of 36 days, pro rata for hours worked
  • A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to knowYour working pattern

You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

Hours

35

Job Posting Closing Date:

Job Posting Closing Date is not yet published.Ways of Working:Hybrid

  • Customer Service

    1 settimana fa

    Salerno, Campania, Italia Synergie Italia A tempo pieno

    AZIENDASynergie Italia S.p.A., filiale di Napoli, ricerca per prestigiosa azienda cliente, una risorsa che vada a ricoprire il ruolo di: Addetto Customer Service/Back Office Specialist.POSIZIONEPer ampliamento del team Customer Service aziendale, la risorsa selezionata coordinerà le seguenti attività:gestione operativa degli ordini e delle commesse...

  • Servizio clienti

    1 settimana fa

    Salerno, Campania, Italia Synergie Italia A tempo pieno

    Synergie Italia S.p.A., filiale di Napoli, ricerca per prestigiosa azienda cliente, una risorsa che vada a ricoprire il ruolo di:AddettoCustomer Service/Back Office Specialist.PosizionePer ampliamento del team Customer Service aziendale, la risorsa selezionata coordinerà le seguenti attività:gestione operativa degli ordini e delle commesse assegnategli/le...

  • Clinical Sales Representative, Vascular Peripheral Interventions

    22 ore fa

    Salerno, Campania, Italia Boston Scientific A tempo pieno

    Supported by the Account Manager (AM), contributes to the annual strategic plan by providing the Regional Sales Manager (RSM) and Marketing with detailed business intelligence (market size, trends, opportunities, competitive landscape, and stakeholder insights). Supports RSMs in understanding account needs and expectations to facilitate strategy development....

  • Groomer | Sale

    6 giorni fa

    Salerno, Campania, Italia Petstock Group A tempo pieno

    Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet Award-winning programs that support career growth, with a new leadership development program underwayTeam member, family & pet benefits across Petstock Group & Woolworths Group Free...

  • Field Clinical Specialist THV

    1 settimana fa

    Salerno, Campania, Italia Edwards Lifesciences A tempo pieno

    Preferred Locations: Naples, Caserta or SalernoBU – Transcatheter Heart Valve (THV)Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards' groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart...

  • Commerciali Customer Service e Procacciatori

    2 settimane fa

    Salerno, Italia G. L. Management A tempo pieno

    Affermata societ di igiene e sicurezza sui luoghi di lavoro ricerca risorse motivate da inserire in tirocinio nell’area Commerciale e Customer Service con l’obiettivo di supportare le attivit di sviluppo dei servizi formativi e di consulenza. Attività principali Contatto e gestione clienti (aziende, studi professionali e consulenti del lavoro)....

  • Tirocinio Commerciale

    2 settimane fa

    Salerno, Italia G. L. Management A tempo pieno

    Un'azienda di igiene e sicurezza a Salerno cerca risorse per un tirocinio nell'area Commerciale e Customer Service. Il candidato dovrà gestire contatti con clienti, promuovere corsi di formazione sulla sicurezza sul lavoro e assistere gli associati. Si richiedono buone capacità comunicative, determinazione e interesse per la formazione e la consulenza. È...

  • Impiegato Tecnico

    10 ore fa

    Salerno, Italia Altro A tempo pieno

    Impiegato Tecnico - Customer Service Zudek • Salerno, Campania, Italia Descrizione dell’offerta di lavoroSiamo alla ricerca di un Impiegato Tecnico da inserire nel nostro team Customer Service. La persona selezionata lavorerà a stretto contatto con il Responsabile del servizio post‑vendita, occupandosi della pianificazione e gestione degli interventi...

  • Customer Service

    2 settimane fa

    Salerno, Italia NHRG srl - agenzia per il lavoro A tempo pieno

    CUSTOMER SERVICE & OPERATIONS D.I. - Salerno La nostra azienda cliente, società operante nel settore SERVIZI INGEGNERISTICI, ci ha commissionato la ricerca di: - **N° 1 ADDETTO AL CUSTOMER SERVICE & OPERATION D.I.** **Mansioni**: - Supportare i colleghi nella gestione delle richieste di assistenza dei clienti, in particolare nell’aggiornamento...

  • Addetto/a Back Office

    1 settimana fa

    Salerno, Italia Fondazione Consulenti per il Lavoro A tempo pieno

    Fondazione Consulenti per il Lavoro è l’Agenzia per il Lavoro del Consiglio Nazionale dell’Ordine dei Consulenti del Lavoro con sedi su tutto il territorio nazionale e si occupa di attività di intermediazione, ricerca e selezione di personale e ricollocazione professionale per la gestione delle politiche attive del lavoro **ADDETTO/A BACK OFFICE -...

  • Assistente Al Servizio Clienti

    7 giorni fa

    Salerno, Italia Helios Energia A tempo pieno

    **Assistente al Servizio Clienti (Customer Service Advisor)** La Helios S.p.A. - azienda in forte crescita nei settori dell’efficientamento energetico e delle Energie Rinnovabili - sta ricercando un/a Customer Service Advisor con una forte esperienza in Inbound & Outbound calls da integrare al nostro team in aggiunta all’organico...

  • Assistente Al Servizio Clienti

    7 giorni fa

    Salerno, Italia HELIOS SPA A tempo pieno

    **Assistente al Servizio Clienti (Customer Service Advisor)** La Helios S.p.A. - azienda in forte crescita nei settori dell’efficientamento energetico e delle Energie Rinnovabili - sta ricercando un/a Customer Service Advisor con una forte esperienza in Inbound & Outbound calls da integrare al nostro team in aggiunta all’organico...

  • Customer Service inglese

    4 giorni fa

    Salerno, Italia AUTOONE A tempo pieno

    Auto One, azienda di autonoleggio con rete capillare di point su scala nazionale, cerca per la sua sede centrale amministrativa a Salerno una risorsa da aggiungere nel team di Customer Service.Requisito minimo fondamentale: buona capacità di utilizzo orale e scritto della lingua INGLESE.Si preferiranno, tra tutti, candidati con conoscenze/competenze nel...

  • Customer Service Operator L. 68/99

    1 settimana fa

    Salerno, Italia Adecco A tempo pieno

    Adecco Italia S.p.a, Logistica&Business, per un'importante Azienda Cliente leader nel settore della Logistica e dei Trasporti, è alla ricerca della figura di: Customer Service Operator L. 68/99 –Pomezia, Santa Palomba (Rm) La risorsa si occuperà di: • Mantenere rapporti efficaci con i clienti; • Sviluppare e offrire servizi o soluzioni di alta...

  • Commerciale Customer Service Specialist

    2 settimane fa

    Salerno, Italia Autoone A tempo pieno

    ASSUNZIONE IMMEDIATA Impiegato Commerciale per Customer Service Salerno Auto One ricerca figure giovani intraprendenti e vogliose di iniziare un percorso nel settore Automotive innovativo basato su un nuovo modello di business orientato ad un nuovo approccio attraverso il Social - Leads Management e la gestione commerciale digital nel settore Automotive di...