F&B BU Service

4 giorni fa

Casale Monferrato, Piemonte, Italia EPTA A tempo pieno


Purpose:

  • The role is responsible for leading after-sales service operations, customer support, and spare parts management within the assigned region.
  • It coordinates the AS and Service activities, ensures high service quality, operational efficiency, and customer satisfaction, working closely with service teams, dealers, and key stakeholders like logistics, procurement, R&D and Plant


Scope:

  • To reinforce service & after sales force for F&B in EMEA market 
  • To provide an opportunity for carrier growth by a wide exposure to international customers and experiences.


Principal Accountabilities and Responsibilities:

  • Oversee after-sales operations, including service teams and spare parts logistics. 
  • Ensure compliance with service quality standards and company policies.
  • Review and improve processes, monitor service KPIs, response times, and issue resolution metrics to optimize performance.
  • Set and guarantee, in accordance with F&B Sales, the level of service to provide to F&B customers. Manage customer escalations and service recovery processes to ensure quick and effective resolutions.
  • Oversee spare parts inventory, warranty management (in co-design with Sales and Quality), pricing strategies, and distribution logistics within the region.
  • Lead, coach, and develop regional after-sales teams to ensure high performance and professional growth. 
  • Implement training programs for service technicians and customer support staff.
  • Develop and execute the regional after-sales strategy, aligning with overall business objectives, leveraging the synergies with Retail and identifying new commercial initiatives.

Requirements: 

  • Degree in Engineering. Logistics, Business Administration or a related field
  • Professional experience in the same role or similar (3-5 year e.g. commercial background)
  • Ability to develop a strategic vision
  • Entrepreneurship and courage and the ability to manage change
  • Excellent analysis skills, result orientation, flexibility and initiative
  • Solid customer service attitude
  • Excellent multi-level communication skills
  • Availability to travel to meet customers/attend shows in the EMEA perimeter 

Note

  • This position will be sponsored both internally and externally
  • Home Office Contract

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