Project Manager – Quality Cases

1 settimana fa

Lodi, Lombardia, Italia Hitachi Energy A tempo pieno

Job Purpose
The Project Manager will lead, and coordinate activities related to quality cases and warranty issues, ensuring timely resolution and continuous improvement. This role involves managing a small team dedicated to handling warranty-related matters across Italian and external markets, driving cross-functional collaboration, and ensuring customer satisfaction.

Key Responsibilities

  • Project Management:

  • Plan, execute, and monitor projects related to warranty and quality case resolution.

  • Define project scope, objectives, timelines, and deliverables.

  • Coordinate with internal departments (e.g., Quality, R&D, Customer Service, Production) and external stakeholders.

  • Team Leadership:

  • Lead and support a small team responsible for managing warranty claims and quality issues.

  • Assign tasks, monitor performance, and foster a collaborative working environment.

  • Warranty Case Handling:

  • Oversee the end-to-end process of warranty issue management, from case opening to resolution.

  • Ensure compliance with internal procedures and customer expectations.

  • Analyze recurring issues and propose corrective/preventive actions.

  • Quality Improvement:

  • Identify trends and root causes of quality issues.

  • Collaborate with Quality and Engineering teams to implement improvements.

  • Report activities related to warranty and quality KPIs.

  • Stakeholder Communication:

  • Act as the main point of contact for warranty-related topics for Italian and international markets.

  • Prepare and present reports to management and customers.
  • Ensure transparent and timely communication across all levels.

Requirements

  • Proven experience in project management, preferably in quality or after-sales service.
  • Strong understanding of warranty processes and quality case management.
  • Excellent leadership and team coordination skills.
  • Fluent in Italian and English; other languages are a plus.
  • Strong analytical and problem-solving abilities.
  • Proficiency in project management tools and SAP systems.
  • Knowledge in site documents review and preparation (i.e POS)

Preferred Qualifications

  • Degree in Engineering, Management, or related field.
  • Certification in Project Management (e.g., PMP, Prince2) safety (e.g., NEBOSH, IOSH) are a plus.
  • Experience in international environments and cross-cultural teams.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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