Service & Spare Parts Specialist

2 settimane fa

Italia Tenova A tempo pieno

We are looking for a brilliant Service & Spare Parts Specialist with a strong passion for technology and the motivation to work in a multicultural, international, and challenging environment characterized by high technological complexity.
A background in CNC machine tools and service operations is highly desirable.

You will be involved in a growth and professional training path, supported by senior colleagues, to ensure optimal management of after-sales activities.
Your role will include assisting customers with the supply of spare parts and technical upgrades.

The ideal candidate doesn't just send out quotations—you actively follow up, maintain close contact with the customer, and find effective ways to persuade them to finalise the purchase. Experience in the service field is essential, and it is preferable that you are currently working in a service department within the CNC machinery sector.
You should enjoy being in close contact with the workshop environment, where you can see and physically interact with the machine tools you support through spare parts and service. Curiosity and a strong willingness to learn—both in the workshop and on job sites—are key traits.
Additionally, you should be able to read and interpret user and maintenance manuals, mechanical drawings, and electrical schematics. Familiarity with Siemens systems is a strong advantage. Knowledge or experience with artificial intelligence tools is also preferred.
A proactive mindset, strong communication skills, and the ability to build trust and close deals are essential for success in this role.

You will take responsibility of the following activities:

  • Build and maintain consistent and positive relations with customers
  • Prepare and issue technical and commercial offers
  • Receive and process purchase orders
  • Collect job status information from assigned resources and provide feedback to customers
  • Monitor open accounting issues
  • Collaborate proactively with Agents and local representative offices
  • Provide feedback to Executive Management

Required profile:

  • At least Secondary School Diploma in Engineering (mechanical or electrical or automation)
  • Fluent English (written and spoken) is required, knowledge of other languages is desirable
  • Good Office skills (Excel, Word) and ERP (SAP)
  • Willingness to travel occasionally, for short periods
  • Customer Satisfaction attitude and mindset
  • The candidate is presently working in service department or has experience in the service department
  • Has experience in the machine tools industry, preferably CNC machine tools
  • Can easily read and understand mechanical drawings, electrical diagrams, operator and maintenance manuals, mechanical and electrical component manuals.
  • Is familiar with AI and digital tools
  • Likes to be hand on the job
  • Is curious and eager to learn also in the work shop or in the job sites
  • Is humble to listen customer needs and brilliant to propose alternative solutions to customers
  • Is resilient and tenacious, doesn't give up easily
  • The ideal candidate is driven, persistent, and skilled in building trust and closing deals through consistent engagement and strategic communication

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