Operations Associate

Artemest is a company specialized in Italian craftsmanship and design through a curated selection of handmade furniture, lighting, décor, and art by top artisans and brands. It serves private clients and professionals worldwide through its online store, New York gallery, bespoke design services, and large-scale interior projects via Artemest Contract.

Founded in 2015 by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest travels across Italy to uncover timeless pieces and the stories of their creators—master artisans who blend centuries-old techniques with modern sensibilities.

The brand offers exclusive access to over 50,000 handmade products by 1,000 artisans and manufacturers spanning all major production areas. Aiming at showcasing Italy's refined artisanal heritage to the world, Artemestprovides discerning buyers the opportunity to effortlessly explore and shop the best of contemporary Italian design. Every product reflects Italy's rich design heritage and celebrates the mastery discovered across its diverse manufacturing districts.

Posizione:

Artemest is looking for a motivated, organized, and proactive
Operations Associate
to join our growing international team. This role combines full order lifecycle management with excellence in customer support, coordinating with our network of Italian artisans and providing personalized support to both customers and suppliers.

As the primary point of contact, the Operations Associate will take ownership of order management operations and the after-sales process, ensuring accuracy, efficiency, and tailored solutions across both routine and complex situations.

This is a unique opportunity to join a dynamic international environment in the luxury sector, developing cross-functional expertise in order management, customer support, and coordination with internal teams and external partners.

Key Responsibilities:

• Serve as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience.
• Manage the full order lifecycle, actingas the primary point of contact for artisans and customers on allorder-relatedmatters.
• Take ownership of complex after-sales cases, managing and resolving issues arising both after order confirmation (e.g.production or delivery delays) and after shipment, whether during transit, customs clearance, delivery, or following delivery when clients require further assistance.
• Build and nurture strong relationships with valued customers, proactively engaging to enhance their experience and strengthen long-term loyalty.
• Collaborate closely with suppliers and artisans, recommending effective solutions that balance client needs with company objectives.
• Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT) to ensure seamless execution of after-sales activities.
• Identify recurring challenges and propose process improvements to optimize workflows and support operational excellence.

Requisiti:

Who are we looking for?

• 1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment. Experience in the luxury sector is definitely a plus but not mandatory.
• Bachelor's degree in Foreign Languages, Communication, Business, or a related discipline, ideally with an international orientation.
• Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service.
• Demonstrated ability to manage multiple priorities and complex orders simultaneously.
• Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset.
• Excellent communication skills, with the ability to build and manage relationships and support negotiations with clients and suppliers.
• High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude.
• Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued.
• Native Italian speaker with professional proficiency in English; knowledge of French or German is highly valued.

Altre informazioni:

OurPerks

• Positive workplace. We're a young team (29 y/o on average) that works in harmony and is extremely passionate about the Artemest mission.
• Benefits.We care about our team's daily comfort, so you'll enjoy perks like special prices on , meal vouchers, and discounts at restaurants, cafés, gyms, and other stores. Plus, the office is always stocked with fresh fruit, coffee, tea, and water to keep you energized throughout the day.
• Entrepreneurial mentality. We're always looking for people eager to step up their tasks and skills.
• Innovative and tech-oriented environment. We're changing the way people buy, sell, and perceive luxury.