Operatore di cassa

Role Responsibilities
As a Front-Line Associate (FLA), you will be responsible for providing excellent customer service and managing sales of our products and services. You will work in a dynamic, multicultural environment, interacting with international clients. Schedule may include weekends and holidays.

• Sell currency exchange and related services (money transfers, tax-free services, SIM cards, railway tickets, tours, and travel products)
• Deliver excellent, customer-focused service
• Suggest additional products or services where appropriate
• Foster customer loyalty and satisfaction
• Handle company funds and daily reconciliation
• Comply with security and loss prevention procedures

Role Requirements

• Diploma or degree
• Fluency in Italian and English (knowledge of a third language is a plus)
• Strong communication and sales skills
• Experience in customer service, retail, or tourism is preferred
• Ability to work under pressure and solve problems proactively
• Team-oriented and flexible work schedules

What We Offer

• Fixed-term contract with the potential to become permanent
• Regular shifts and a supportive team environment

Location (In-person)
Stores located in Bologna, Emilia-Romagna, Italy

Schedule
Full-time role with rotating shifts, including weekends and holidays.

Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Responsabilità del Ruolo
Come Front-Line Associate, ti occuperai del servizio al cliente e della vendita dei nostri prodotti e servizi. Lavorerai in un ambiente dinamico e multiculturale, a contatto con una clientela internazionale. Il lavoro si svolge su turni, inclusi weekend e festivi.

• Vendita di prodotti e servizi (cambio valuta, money transfer, tax free, SIM telefoniche, biglietti ferroviari, tour e prodotti turistici)
• Offrire un servizio clienti eccellente
• Proporre vendite complementari quando possible
• Fidelizzare la clientele
• Gestione del denaro e riconciliazione giornaliera
• Rispetto delle procedure di sicurezza

Requisiti del Ruolo

• Diploma o laurea
• Ottima conoscenza dell'italiano e dell'inglese (una terza lingua è un plus)
• Spiccate doti relazionali e commerciali
• Esperienza nel servizio clienti, vendita o settore turistico preferibile
• Capacità di lavorare sotto pressione e attitudine al problem solving
• Predisposizione al lavoro in team e flessibilità

Cosa Offriamo

• Contratto a tempo determinato con possibilità di assunzione a tempo indeterminato
• Turni regolari in un ambiente di lavoro dinamico

Sede (in presenza)

Punti vendita situati a Bologna, Emilia-Romagna, Italia

Orario di lavoro

Tempo pieno con turni a rotazione, inclusi weekend e giorni festivi.

Siamo appassionati di diversità. Ci impegniamo a promuovere una cultura inclusiva che celebri le esperienze e i background unici dei nostri team globali, rispecchiando le comunità che serviamo. Non discriminiamo in base a razza, colore, origine nazionale, religione, affiliazione politica, sesso (compresa la gravidanza), orientamento sessuale, identità di genere, età, disabilità, stato civile.

#LI-AA2

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.