Catering Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

Four Seasons Hotel Firenze is looking for a talented Catering Coordinator to join our Team for 2026 summer season.

About the role
The Catering Coordinator is an essential member of the Catering team dedicated to providing exceptional quality and service to our guests. This position provides administrative assistance to Catering Management team assisting with contracts, BEO's, and office administration.   

What you will do

Receive and respond to incoming telephone calls in accordance with Four Seasons Standards for quality, professionalism and friendliness.  

Prepare accurate written correspondence including letters, contracts, reports, and banquet event orders, schedule of events, printed menus, and e-mails.  

Update Hotel software for Sales & Marketing department, creating and updating bookings of events and prepare Banquet Event Orders.  

Complete distribution of Catering correspondence to the Hotel operating departments as required, such as amenity cards, resumes and banquet events orders.  

Maintain the various Catering file systems, both electronic and paper.  

Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, fax machines, paging system, a bindery machine. 

Maintain an inventory of all standard department supplies and printed materials, including but not limited to wedding packets and special menu cards.  

Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks and any special projects/action plans of events department as business dictates. 

Participate in scheduled departmental and administrative meetings as requested. 

Handle and execute event functions, solicit business and up-sell for services. Range of events handled: social events such as birthdays, family occasions, small weddings; Corporate: meetings and lunch/dinners for companies. 

Execute site inspections with meeting planner and/or potential clients. 

Coordinate vendor/supplier related the events planned, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc) 

What you bring

Previous experience in the role or in hotel operations ideally in a luxury environment. Food & Beverage experience is a plus. 

Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request. 

Attention to details, well developed organizational skills and a strategic thinking are requirements. 

Ability to multitask, to work well in a high paced environment and a team work approach. 

Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet. 

Reading, writing and oral proficiency in the Italian and English language. 

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Employee Meals

Schedule & Hours:

Full time and seasonal contract.

Successful candidates are required to hold legal authorization to work in Italy at the time of application.

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