Soft Services Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Key ResponsibilitiesVendor Management & Soft Services OversightManage relationships with soft services facilities management vendors (pest control, laundry, maintenance and other soft services)Negotiate contracts and monitor service level agreementsConduct regular performance reviews and ensure compliance with quality standardsCoordinate vendor activities to minimize operational disruption while maintaining cost efficiencyDaily Operations ManagementOversee day-to-day workplace operations ensuring seamless facility functionalityMonitor building systems and coordinate maintenance activitiesmanage space utilization and respond to operational issues promptlyMaintain high standards of workplace environment, safety protocols, and regulatory complianceServe as primary point of contact for operational escalationsFinancial ManagementDevelop and manage annual budgets for facility operationsTrack expenditures against approved budgets and identify cost optimization opportunitiesProcess invoicing and approve vendor paymentsMaintain accurate financial records and provide regular financial reportingAnalyze variances and recommend corrective actions to senior management and clientsPeople ManagementLead and develop on-site facilities team membersProvide guidance, performance feedback, and professional development opportunitiesFoster collaborative team environment while ensuring accountability for service delivery standardsManage staffing levels and coordinate training programs to maintain operational excellenceService Optimization & Client RelationsContinuously evaluate service delivery processes to identify improvement opportunitiesImplement best practices, streamline workflows, and introduce innovative solutionsBuild strong relationships with client stakeholdersRegularly solicit feedback and adapt services to meet evolving client needsEnhance overall client satisfaction through proactive service optimizationRequired QualificationsExperienceMinimum 5-7 years managing corporate real estate servicesDemonstrated expertise in facilities management, vendor oversight, and client relationship managementPrevious experience supporting account transitions or new client implementations preferredTechnical SkillsStrong financial acumen with budget development, cost management, and financial analysis experienceProficiency in facilities management software, Microsoft Office Suite, and financial reporting toolsKnowledge of building systems, safety regulations, and compliance requirementsLeadership CapabilitiesProven people management experience with ability to motivate teams and manage performanceStrong project management skills coordinating multiple initiatives simultaneouslyAttention to detail while maintaining focus on results deliveryCommunication & Relationship ManagementExcellent verbal and written communication skillsAbility to interact effectively with senior executives, vendors, and diverse stakeholder groupsDemonstrated success building trust-based client relationshipsExperience managing expectations during transitional periodsEducationBachelor's degree in Business Administration, Facilities Management, Real Estate, or related field preferredProfessional certifications in facilities management (CFM, FMP) or project management (PMP) advantageousPreferred QualificationsExperience with large-scale corporate real estate portfolios and multi-vendor management environmentsBackground in change management and process improvement methodologiesKnowledge of sustainability practices and workplace technology trends Responsabilità PrincipaliGestione Fornitori e Supervisione Servizi AusiliariGestire i rapporti con i fornitori di facility management per servizi ausiliari (disinfestazione, lavanderia, manutenzione e altri servizi ausiliari)Negoziare contratti e monitorare gli accordi sul livello di servizioCondurre revisioni regolari delle performance e garantire la conformità agli standard qualitativiCoordinare le attività dei fornitori per minimizzare le interruzioni operative mantenendo l'efficienza dei costiGestione Operazioni QuotidianeSupervisionare le operazioni quotidiane del workplace assicurando il funzionamento fluido delle struttureMonitorare i sistemi dell'edificio e coordinare le attività di manutenzioneGestire l'utilizzo degli spazi e rispondere prontamente ai problemi operativiMantenere elevati standard dell'ambiente di lavoro, protocolli di sicurezza e conformità normativaFungere da punto di contatto primario per le escalation operativeGestione FinanziariaSviluppare e gestire budget annuali per le operazioni strutturaliTracciare le spese rispetto ai budget approvati e identificare opportunità di ottimizzazione dei costiElaborare fatturazione e approvare pagamenti ai fornitoriMantenere registri finanziari accurati e fornire reportistica finanziaria regolareAnalizzare variazioni e raccomandare azioni correttive al management senior e ai clientiGestione PersoneGuidare e sviluppare i membri del team strutture in locoFornire orientamento, feedback sulle performance e opportunità di sviluppo professionalePromuovere un ambiente di team collaborativo garantendo responsabilità per gli standard di erogazione serviziGestire i livelli di personale e coordinare programmi formativi per mantenere l'eccellenza operativaOttimizzazione Servizi e Relazioni ClientiValutare continuamente i processi di erogazione servizi per identificare opportunità di miglioramentoImplementare best practice, ottimizzare flussi di lavoro e introdurre soluzioni innovativeCostruire relazioni solide con gli stakeholder clientiSollecitare regolarmente feedback e adattare i servizi per soddisfare le esigenze clienti in evoluzioneMigliorare la soddisfazione complessiva del cliente attraverso l'ottimizzazione proattiva del servizioQualifiche RichiesteEsperienzaMinimo 5-7 anni nella gestione di servizi immobiliari aziendaliComprovata competenza nella gestione strutture, supervisione fornitori e gestione relazioni clientiEsperienza precedente nel supporto a transizioni di account o implementazioni nuovi clienti preferitaCompetenze TecnicheSolida capacità finanziaria con esperienza nello sviluppo budget, gestione costi e analisi finanziariaCompetenza in software di gestione strutture, Microsoft Office Suite e strumenti di reporting finanziarioConoscenza dei sistemi edilizi, regolamenti di sicurezza e requisiti di conformitàCapacità di LeadershipComprovata esperienza nella gestione persone con capacità di motivare team e gestire performanceSolide competenze di project management coordinando multiple iniziative simultaneamenteAttenzione ai dettagli mantenendo focus sulla consegna dei risultatiComunicazione e Gestione RelazioniEccellenti competenze di comunicazione verbale e scrittaCapacità di interagire efficacemente con dirigenti senior, fornitori e gruppi diversi di stakeholderSuccesso dimostrato nella costruzione di relazioni clienti basate sulla fiduciaEsperienza nella gestione delle aspettative durante periodi di transizioneFormazioneLaurea in Amministrazione Aziendale, Gestione Strutture, Immobiliare o campo correlato preferitaCertificazioni professionali nella gestione strutture (CFM, FMP) o project management (PMP) vantaggioseQualifiche PreferiteEsperienza con portafogli immobiliari aziendali su larga scala e ambienti di gestione multi-fornitoreBackground nel change management e metodologie di miglioramento processiConoscenza delle pratiche di sostenibilità e tendenze delle tecnologie workplace Location: Latina Location: On-site –ROME, ITAIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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