Business Process Analyst I

Pay Range: $ $33.21/hr. | $55,268 - $69,085 annual compensation

Job Posting Closing on: Saturday, October 25, 2025

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Business Process Analyst I job is available with the City of Fort Worth Fire Department.

This position provides first-line technical assistance to end users across the organization. This role combines Tier 1 desktop support, Tier 1 help desk duties, IT asset tracking, and cellular/SIM data plan management. The ideal candidate is detail-oriented, eager to learn, and able to provide excellent customer service while troubleshooting technology issues.

Minimum Qualifications:

• Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, or related field.
• Valid driver's license

Preferred Qualifications:

• Technical work experience in computer desktop support
• Experience in computer asset tracking, hardware inventory management, and hardware replacement projects
• Bachelor's degree from an accredited college or university with major course work in Information Systems, Computer Science, or related field

The Business Process Analyst I job responsibilities include:

• Respond to incoming service requests via phone, email, and ticketing system.
• Provide basic troubleshooting and resolution for hardware, software, network, and peripheral issues.
• Escalate complex issues to other teams as needed.
• Set up, configure, and deploy workstations, laptops, mobile devices, and standard applications.
• Assist with user account creation, password resets, and access management following security protocols.
• Travel to multiple locations (e.g., fire stations) across the city to deliver on-site support, equipment setup, troubleshooting, and training as required.
• Maintain an accurate inventory of IT hardware and software assets.
• Track lifecycle of devices (procurement, deployment, maintenance, decommissioning).
• Update asset management system with new acquisitions and disposals.
• Monitor and record company-issued SIM cards and cellular data plans.
• Assist in activating, suspending, or terminating plans as required.
• Track usage and report on cost trends to management.
• Report current device counts to the IT department.
• Contact users to ascertain hardware device requirements and special software needs.
• Assist the IT department in locating devices and users and in scheduling hardware replacements.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Apply Now Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer.  It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.