Retail Training Manager – Luxury Retailer

3 ore fa

Milano, Lombardia, Italia MODE SEARCH Ltd. A tempo pieno

Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.

This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a prestigious retail environment.

The role reports into the Brand Talent & Training Director and works closely with the senior retail leadership team.

This position is permanent, full-time, and requires on site working 4 to 5 days a week.

The Role

  • Develop and execute training strategy to enhance skills and performance for brand employees
  • Design and deliver targeted development programmes in partnership with the Talent & Training Director and retail leadership
  • Measure programme effectiveness and report on ROI quarterly
  • Lead special learning initiatives, including a Retail Academy model
  • Improve store management capability through structured training programmes
  • Assess brand-led training and ensure a consistent, high-quality learning experience
  • Manage training budgets, ensuring cost control and return on investment
  • Source and manage external/internal subject experts for programme delivery
  • Enhance retail-focused development training (conversion, VM, membership, cultural awareness)
  • Update and redesign existing learning content where required
  • Coach Store Managers and support ongoing skills development
  • Champion organisational culture and values through learning initiatives
  • Research emerging L&D technologies and methodologies
  • Utilise customer experience and ambassador programme results to inform training actions
  • Administer and enhance the brand recruitment platform, ensuring adoption and engagement across all partners
  • Track headcount and vacancies; implement hiring strategies to support talent availability for
  • Represent the brands at recruitment events; build strong partnerships with universities and talent communities
  • Oversee seasonal and temporary staffing strategy to ensure optimal talent levels during key trading periods

Requirements

  • Experience in premium or luxury retail and retail training
  • Degree in Education or a related field
  • Proven success developing and rolling out large-scale training initiatives
  • Strong cross-functional collaboration capabilities
  • Excellent stakeholder and communication skills
  • Energetic, passionate and committed to developing others
  • Strong analytical, problem-solving and project management skills
  • Highly organised with a proactive approach
  • Fluency in English and Italian; additional European languages are advantageous

Interested? Please send your CV to or click the apply button.

Please note: Due to the volume of applications, only shortlisted candidates will be contacted.

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