IT Service Desk Analyst

2 settimane fa

Napoli, Campania, Italia SAIC A tempo pieno 45.000 € - 55.000 € all'ano

Job ID

Location
NAPLES, Compania, IT

Date Posted

Category
Information Technology

Subcategory
Technical Support

Schedule
Full-time

Shift
Rotating

Travel
Yes, 10 % of the Time

Minimum Clearance Required Secret
Clearance Level Must Be Able to Obtain
None

Potential for Remote Work
No

Description
SAIC is seeking an
IT Service Desk Analyst
to support the Navy's Service Management, Integration and Transport Program (SMIT) located in Naples, Italy.

NOTE
This is a rotating-shift 24/7 operations in a call center environment. Weekends and Holiday possible based on client needs.

Must be able to work an 8 hour shift within the 1st 2nd and/or 3rd shift options. Shift option times vary.

Responsibilities

  • Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
  • Assists end-users/customers in resolving their IT issues accurately and promptly
  • Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests
  • Interacts with the end-user to resolve the user's technical issues
  • Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own
  • Troubleshoot network connectivity issues, working with remote employees on a corporate network
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
  • May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own
  • Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem
  • Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs
  • Support department-wide operations by supporting the creation, editing, and maintenance of IT documents

Qualifications
Required Education

  • Associate's degree in a related field plus 1 year of experience; a major certification in a related field plus 2years of experience; high school diploma plus 2 years of experience

Required Experience

  • Ability to solve technical issues via telephone, email, and chat
  • Ability to learn customer support processes and techniques
  • Ability to work well with all teammates and multi-task in a fast-paced environment
  • Outstanding analytical, problem solving skills, and excellent customer service
  • Excellent Interpersonal, written, and oral communication skills

Required Certifications

  • CompTIA Security+, plus at least one of the following

  • Microsoft 365 Certified Endpoint Administrator Associate

  • Microsoft 365 Certified Enterprise Administrator Expert
  • Microsoft Certified Azure Administrator Associate

Required Clearance

  • Active Secret clearance

  • IT Service Desk Analyst

    3 giorni fa

    Napoli, Campania, Italia SAIC A tempo pieno 30.000 € - 60.000 € all'ano

    Job ID: Location:NAPLES, Compania, ITDate Posted: Category:Information TechnologySubcategory:Technical SupportSchedule:Full-timeShift:RotatingTravel:Yes, 10 % of the TimeMinimum Clearance Required:SecretClearance Level Must Be Able to Obtain:NonePotential for Remote Work:NoDescriptionSAIC is seeking anIT Service Desk Analystto support the Navy's Service...

  • Tecnico/a Informatico/a di Service Desk

    2 settimane fa

    Napoli, Campania, Italia Skynet Technology | Service integrator A tempo pieno 30.000 € - 45.000 € all'ano

    In Skynet Technology S.p.A. crediamo che la tecnologia sia tanto potente quanto le persone che la rendono viva.Siamo alla ricerca di una persona appassionata di IT da inserire nel nostro Service Desk Team, punto di riferimento per le sedi corporate, i flagship store e la rete retail dei nostri clienti.Che tu stia iniziando la tua carriera o voglia potenziare...

  • Service Desk Supervisor

    5 giorni fa

    Napoli, Campania, Italia SAIC A tempo pieno

    Job ID: Location: NAPLES, Compania, ITDate Posted: Category: Information TechnologySubcategory: Technical SupportSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: SecretClearance Level Must Be Able to Obtain: NonePotential for Remote Work: NoDescriptionSAIC is currently seeking a Service Desk Supervisor to support the Navy's Service...

  • IT Service Desk

    1 settimana fa

    Napoli, Campania, Italia Skynet Technology A tempo pieno 120.000 € - 140.000 € all'ano

    Skynet Technology SPA è l'azienda specializzata in servizi di supporto per le aziende Retail nel mondo Fashion & Luxury con negozi, magazzini e branch office distribuiti a livello internazionale.Chi cerchiamo:Siamo alla ricerca di un candidat* per il ruolo di IT Service Desk madrelingua Olandese.Le tue responsabilità:Comprendere le esigenze dei clienti e...

  • Help Desk Agent

    2 settimane fa

    Napoli, Campania, Italia Innovaway A tempo pieno 25.000 € - 35.000 € all'ano

    Il Gruppo Innovaway, con più di 1000 dipendenti e un fatturato aggregato di 50 milioni, offre soluzioni e servizi ICT innovativi, sviluppati con tecnologie all'avanguardia; annovera tra i 150 clienti realtà internazionali presenti in 200 Paesi nei settori dell'industria, finanza, retail, luxury, trasporti, servizi e settore pubblico.I dipendenti sono il...

  • Help Desk

    2 settimane fa

    Napoli, Campania, Italia F2Informatica | Consulenza, Cloud, NoSQL, IoT A tempo pieno 30.000 € - 45.000 € all'ano

    Dal 1998 sosteniamo le aziende nell'utilizzo e nello sviluppo delle tecnologie digitali, in modo da potenziarne la crescita. Siamo specializzati in servizi di consulenza e sviluppo software su tematiche Cloud, IoT, NoSQL.Siamo alla ricerca di unHelp Desk/ Sistemista Juniorper un nuovoprogetto Enterprise.Ruolo:All'interno del team ti occuperai di monitoraggio...

  • IT Manager

    2 settimane fa

    Napoli, Campania, Italia We Are Fiber A tempo pieno 45.000 € - 90.000 € all'ano

    We are looking for a dynamic and experienced IT Manager to lead our organization's IT operations and strategy. This pivotal role involves overseeing the management, implementation, and maintenance of our IT systems to ensure they align with our business objectives. You will lead a dedicated team of IT professionals, ensuring the stability, scalability, and...

  • Senior Data Analyst

    2 settimane fa

    Napoli, Campania, Italia Fincons Group A tempo pieno 40.000 € - 80.000 € all'ano

     Fincons Group è una società internazionale di consulenza IT che da oltre 40 anni accompagna le imprese nel cogliere le opportunità del cambiamento digitale, proponendo soluzioni e tecnologie all'avanguardia che anticipano sempre il futuro. Alle aziende dei settori Energy & Utilities, Financial Services and Insurance, International Institutions,...

  • Junior Help Desk

    2 settimane fa

    Napoli, Campania, Italia F2Informatica s.r.l. A tempo pieno 30.000 € - 45.000 € all'ano

    Informazioni generaliAziendaF2informatica s.r.l.PosizioneJunior Help Desk - NapoliData udate04/11/2025Luogo lavoroNapoli (Smart Working)ImpegnoFull-timeCompenso lordoDa concordarePosti disponibili1Contratto lavoroApprendistatoDescrizione offerta di lavoroDal 1998 sosteniamo le aziende nell'utilizzo e nello sviluppo delle tecnologie digitali, in modo da...

  • Mid-Level ERP IT Analyst

    5 giorni fa

    Napoli, Campania, Italia Significance A tempo pieno 40.000 € - 80.000 € all'ano

    Significance is a woman-owned consulting firm serving the federal government.  We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions. We also like to have fun  Our focus on culture has contributed to Significance being named a Washington Business...