Field Service Coordinator

2 settimane fa

Milano, Lombardia, Italia Bloq A tempo pieno

At , we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a
Field Service Coordinator
to join our innovative team as our new
#bloqstar
.

What you'll be doing

  • Provide a highly responsive field service coordination;
  • Ensure clear direction and SOPs for validation tasks such as surveys, works, deployments or maintenances performed by our deployment team or technicians is successful and delivered with high quality;
  • Provide prompt response and troubleshoot operational challenges for technicians and store managers via telephone, e-mail, whatsapp and other communication channels;
  • Create clear processes with the support and maintenance organization to request support on technical issues related to the deployment and maintenance of smart lockers, including hardware and software components;
  • Manage exceptional flow when tasks fail due to operational or technical issues and take ownership of the successful delivery of the service thereafter;
  • Handle client escalations and provide feedback and promptly and regular status updates. Perform post-mortems on exceptional cases and provide reports to build learning and help improve our service quality;
  • Contribute to the development and updating of documentation, training materials and standard operating procedures;
  • Keep up-to-date with product developments and company processes to enhance operational and technical knowledge of our field teams.

What you'll bring to the table

  • Excellent problem-solving skills and ability to troubleshoot complex technical issues;
  • Proficiency in English, with good communication skills;
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
  • Experience in coordinating with contractors and managing maintenance projects;
  • Strong organizational skills and attention to detail;
  • Ability to work independently and as part of a team, with a proactive and flexible approach

It would be great if you would also have:

  • Portuguese proficiency;
  • Experience in a startup culture and adaptability to a fast-paced environment

Why join us?

  • The opportunity to join our
    D&M
    team and play a pivotal role in contributing to innovative solutions that redefine 's revolution in the smart locker industry;
  • A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
  • Competitive salary and benefits package, tailored to your experience and skills;
  • Make a tangible impact by actively supporting our mission to provide affordable and sustainable solutions.

Ready to join the revolution?

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