Head of Proposal Management – Customer Service

Create a better tomorrow with us.
We are looking for a
Head of Proposal Management – Customer Service
with solid experience in medium voltage, protection, and automation systems. The position is based in Milan, within the Electrification and Automation Area, and will be offered as a permanent contract.

Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.

You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

Your Challenge
As Head of Proposal Management – Customer Service, you will lead the team in managing the daily flow of requests as well as complex bids and projects, focusing on both the technical and economic phases. You will ensure that product and system offers are prepared on time and in line with both customer and company requirements, while also guaranteeing the technical integrity of the proposals, including full compliance with the technical scope and project specifications.

Moreover, you will work closely with the Sales Department and Management to support order acquisition, and with the Project Execution team to ensure a smooth and effective handover.

Some of the main activities will be:

• Inspire, develop, and empower team members, promoting a culture of accountability, collaboration, and professional growth.
• Define priorities, set clear objectives, and provide regular feedback to enhance performance and motivation.
• Drive the preparation of technical and commercial offers for revamping, retrofit, and modernization projects across medium voltage systems, protection systems, and SCADA.
• Coordinate internal resources and ensure alignment with technical scope, deadlines, and customer expectations.
• Manage workload distribution and ensure continuous improvement in team performance and efficiency.
• Standardization of proven concept and solutions to replicate them as function packages.
• Act as a key interface with internal and external stakeholders, including close and ongoing collaboration with headquarter counterparts.
• Support the Sales team in negotiations and contribute to the commercial strategy to maximize win rates.

To be a perfect fit for this role, you would already have:

• Proven experience in leading small but high-potential teams, with strong coaching skills and the ability to develop people, structure processes, and guide the team through a phase of growth and increasing complexity
• Experience in customer service offering of MV Portofolio or Protection and automation Systems and Solutions.
• Knowledge of the medium/high voltage distribution and power generation market, understanding of electrical systems, distribution networks, electrical schemes, and tender specifications.
• Direct experience in Customer Service, with a strong track record in technical sales support for revamping and retrofit solutions.
• Bachelor's / Master's Degree in Electrical / Energy Engineering
• Passion for continuous learning and growth.
• Respect for diversity and a collaborative mindset, with willingness to co-create and share knowledge.
• Fluency in Italian and English.
• Eligibility to work in Italy.

What We Offer

• Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement.
• Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options.
• Never stop growing: plenty opportunities for continuous and individual learning journeys
• An inclusive team culture where you can be yourself

Join us and be yourself. Inclusion is our ambition
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.

For more details about Siemens Italia please go to:

Our recruiting team is looking forward to getting to know you

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