Aftersales Technical Assistant

8 ore fa

Rivalta di Torino, Piemonte, Italia Stellantis A tempo pieno


General information

Organisation

Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.

With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow.

To succeed in these transformations, the company needs all the talents. Join us

At Stellantis, we evaluate candidates according to their qualifications, their merits and the needs of the profession. We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.

Reference

Job Family/Profession

Sales & Marketing - Sales & Marketing


Job title

Aftersales Technical Assistant


Contract

Permanent contract


Status

Staff


Job description

MISSION

As part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles.
Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network.
This position directly contributes to reducing workshop return rates, repair times, and overall customer costs.

MAIN ACTIVITIES

- Provide expert remote support to dealers on complex vehicle technical cases.

- Handle and resolve technical assistance tickets, ensuring timely and accurate responses.

- Undertake field missions based on issue complexity, supporting dealers directly when required.

- Assist Country Technical Delegates during assignments when Lead Assisters are unavailable.

- Monitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle/Component Coordinators.

- Ensure service continuity by managing tickets or activities for absent colleagues when needed.


Profile

- Technical Diploma or Bachelor's degree in Engineering, or equivalent hands-on experience in a related technical field.

- Solid practical and theoretical knowledge of automotive technology.

- Strong analytical and reporting abilities.

- Experience using diagnostic tools (e.g., Diagbox, WiTech) and interpreting wiring diagrams.

- Strong customer focus and cost awareness.

- Excellent organizational and coordination skills within cross-functional teams.

- Effective communicator — both written and verbal — with strong interpersonal skills.

- Self-motivated and able to manage time and priorities independently.

#LI-Hybrid
#LI-EG2


Country

Europe, Italy


City


Rivalta di Torino

Candidate criteria
Minimum level of experience required

3 to 5 years


Languages

English (Fluent (3,5 - 4,4 Bright))

  • Aftersales Technical Assistant

    7 giorni fa

    Rivalta di Torino, Piemonte, Italia Stellantis A tempo pieno

    MISSIONAs part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles.Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer...

  • Aftersales Technical Assistant

    7 giorni fa

    Rivalta di Torino, Piemonte, Italia Stellantis A tempo pieno

    MISSIONAs part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles.Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer...

  • Project Manager Technical Assistance Transformation

    5 giorni fa

    Rivalta di Torino, Piemonte, Italia Stellantis A tempo pieno

    General information Organisation Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.With its efficiency, agility and team spirit, the Group is...

  • Components Coordinator

    9 ore fa

    Rivalta di Torino, Piemonte, Italia Stellantis A tempo pieno

    MISSIONAs part of Stellantis' commitment to customer satisfaction and continuous vehicle quality improvement, the Components Coordinator plays a key role in managing qualitative feedback from markets and ensuring timely and effective solutions to customer issues.Responsibilities And DutiesAct as the main contact for markets, collecting and analyzing customer...

  • Components Coordinator

    5 giorni fa

    Rivalta di Torino, Piemonte, Italia Stellantis A tempo pieno

    General information Organisation Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.With its efficiency, agility and team spirit, the Group is...

  • Lead Forging and Raw Material Buyer

    7 giorni fa

    Rivalta di Torino, Piemonte, Italia Avio Aero A tempo pieno

    Job Description SummaryAt Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and commitment to...

  • Sr Manufacturing Manager

    7 giorni fa

    Rivalta di Torino, Piemonte, Italia Avio Aero A tempo pieno

    Job Description SummaryAt Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and commitment to...

  • Sourcing value analysis engineer

    7 giorni fa

    Rivalta di Torino, Piemonte, Italia Avio Aero A tempo pieno

    Job Description SummaryAt Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and commitment to...

  • Thermal And Cooling Design Engineer

    1 settimana fa

    Rivalta di Torino, Piemonte, Italia GE Aerospace A tempo pieno

    Job Description SummaryAt Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and part of our...

  • Lead Supplier Quality Engineer

    7 giorni fa

    Rivalta di Torino, Piemonte, Italia GE Aerospace A tempo pieno

    Job Description SummaryAt Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and part of our...