IT Business Analyst

Entity: Allianz Insurance Singapore

Within a span of just four years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture

Description: 

As a IT Business Analyst, you excel in defining new features and enhancing the central platform with a strong focus on business performance and joint business goals. You rely on data to validate decisions and are an expert in business process optimization. Your significant experience in front-end delivery for insurance companies and e-commerce platforms allows you to play a crucial role in conceptualizing and implementing customer journeys across sales, operations, and claims.

Key Responsibilities

Business & Regulation

• Market research & study the latest technology and business trends in insurance space
• Awareness and understanding of the various regulatory requirements of insurance and MAS guidelines

Process & Transformation

• Work closely with Business SMEs to understand and capture Business requirement and identify the scope for digital transformation 
• Influencing operating model by leveraging group's innovative and cutting-edge digital tools
• Continuous improvement of internal processes baselining group KPIs

Technology & Delivery

• Work on release planning to prioritise the features to meet the quarterly and yearly targets
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct
• Collaboratively identify, escalate, mitigate and resolve risk
• Maximize the business value of the products and be accountable for successful delivery.
• Responsible for tracking benefits realization and adoption on an ongoing basis
• Creating and maintaining a prioritized Product Backlog
• Clearly communicating priorities, sprint goals and acceptance criteria to the agile team
• Work on user story conception to facilitate clear communication of requirements to the agile team by communicating priorities, sprint goals and acceptance criteria to the agile team
• Provide input during the Agile ceremonies - sprint planning, review, retrospective demos, refinement sessions
• Inspect the product progress at the end of every Sprint and accept or reject work done
• Contribute to continuous improvement with business feedback/vision
• Remain aware of the daily BAU activities to maintain a grasp on business/process evolution
• Work with the production support team on incidents when and where required
• Supporting the PM's by working on UAT plans, including supporting the business in helping to define UAT test cases.
• Participate in defect triage and prioritization, and addressin any requirements defects, changes or questions that come out of QA testing 

Qualifications and skills

• Bachelor's Degree in Engineering, Business Administration, Computer or equivalent required
• 5 years of Insurance industry work experience in projects/programs with significant change impact and multiple dependencies within and across organizational boundaries. Experience with E-commerce platforms is a definite plus
• Proven track record in delivering projects successfully from inception to delivery through Agile methodology as a Product Owner with Good planning and forward-thinking skills
• Knowledge of project management principles and the ability to apply the principles, tools and techniques to develop/plan, manage or execute projects or work plans to ensure successful completion
• Strong stakeholder management ability in handling wide-ranging requests from senior stakeholders
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of a project/engagement
• Excellent verbal and written communication skills
• Good organizational and documentation skills are essential
• Familiarity with project management tools such as JIRA and Confluence
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage
• Open to occasional global travel as required

84633 | IT & Tech Engineering | Professional | Non-Executive | Allianz Singapore | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.