Technical support Specialist

3 giorni fa

Piacenza, Emilia-Romagna, Italia ZOLL Medical A tempo pieno
CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:
  • LifeVest, the world first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition and while permanent SCA risk has not been established. The LifeVest allows a patient's physician time to assess their long-term arrhythmic risk and make appropriate plans. The LifeVest is lightweight and easy to wear, allowing patients to return to their activities of daily living, while having the peace of mind that they are protected from SCA. The LifeVest continuously monitors the patient's heart and, if a life-threatening heart rhythm is detected, the device delivers a treatment shock to restore normal heart rhythm.ZOLL Medical Italia is a leader in advanced medical technologies, committed to improving patient outcomes and saving lives. The LifeVest wearable defibrillator provides continuous protection for patients at risk of sudden cardiac arrest (SCA) during periods of changing cardiac condition, allowing physicians time to assess long-term arrhythmic risk and determine appropriate treatment plans. LifeVest enables patients to resume their daily activities with the reassurance that they are protected from SCA. LifeVest continuously monitors the patient's heart and, if a life-threatening heart rhythm is detected, the device delivers a shock to restore normal heart rhythm.ZOLL Medical Italia is seeking a dedicated Technical Support Specialist Apprentice to join our growing team. In this role, you will support and guide patients wearing the LifeVest, ensuring they receive clear, timely, and compassionate technical assistance.Job Description – Key Responsibilities
  • Daily Monitoring: Review detected arrhythmia ECG episodes, assess patient compliance, and identify cases of missing data transmission.
  • Patient Support: Provide direct assistance to patients for technical issues and collaborate with Territory Managers (TMs) to ensure resolution.
  • Documentation Management: Compile daily reports and document complaints related to patient calls and resolved technical issues.
  • Hotline Management:
    • Office Hours: Handle patient hotline inquiries (08:30–13:00 and 14:00–17:30).
    • After Hours: Participate in nocturnal and weekend shifts on a rotational basis with other members of the Italian Technical Support Team.
  • Logistics Coordination: Communicate with logistics partners, TMs, and PSRs to organize equipment exchanges.
  • Device Checks: Perform general and baseline checks following new device fittings.
Required Qualifications
  • Native Italian speaker with fluency in English (written and spoken).
  • Proficient in Microsoft Office tools.
  • Strong interpersonal skills; respectful, friendly, and team-oriented, with the ability to communicate effectively both internally (with colleagues) and externally (with patients and customers).
  • University degree in scientific discipline or certification as a cardiology technician.
Preferred Qualifications
  • Previous experience as a Technical Assistant.
  • Solid knowledge of cardiology principles and practices.
  • Practical experience as an ECG technician.

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